Solutions Engineer - ServiceNow

About SHI International Corp.

Since 1989, SHI International Corp. has helped organizations change the world through technology. Today, we are a $16 billion global provider of IT solutions and services, with over 17,000 organizations worldwide relying on our concierge approach to solve what's next.

The heartbeat of SHI is our employees—all 7,000 of them. We are proud to be the largest minority- and woman-owned enterprise in the U.S., fostering a culture of continuous professional growth, leadership opportunities, and world-class facilities. Whether in our offices or yours, we provide the technology and benefits necessary for you and your family to thrive.

About the Role

As a ServiceNow Solutions Engineer, you will serve as a trusted advisor, partnering with account teams to understand customer business challenges and design tailored ServiceNow solutions aligned with organizational objectives. This role is the bridge between technical capability and business value, combining expertise in ServiceNow licensing, solution design, and customer engagement to drive revenue growth.

In this position, you will accelerate deal closure and expand ServiceNow opportunities by collaborating closely with sales, delivery, and partner teams. You will translate complex licensing constructs and technical capabilities into clear business value, ROI, and cost optimization strategies. Your day-to-day involves leading commercial strategy discussions, delivering compelling executive-level presentations, and uncovering opportunities across digital workflows and transformation initiatives. You will act as a key influencer in customer decision-making, ensuring that SHI's value proposition is effectively communicated to CIOs, IT Directors, and business leaders.

Our Culture and Commitment

At SHI, we are deeply committed to diversity and inclusion. We believe that a diverse workforce drives innovation and better serves our global clients. We offer a supportive environment where you can enjoy health, wellness, and financial benefits designed to provide peace of mind. Our culture encourages you to build networks, initiate collaborations, and contribute to team cohesion while maintaining a results-oriented focus.

Application Process

To join our team, please submit your application highlighting your experience with enterprise software sales cycles and ServiceNow platform capabilities. We look for candidates who can demonstrate strong presentation skills, the ability to articulate business value, and a track record of collaborating across sales and delivery ecosystems. Qualified applicants will be considered for an interview process designed to assess both technical proficiency and cultural fit.