Shift Supervisor
Not Disclosed•Full-TimeOn-site
location_on4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
About PLS
PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission centers on the customer, providing convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs. We believe our customers choose us because we offer superior alternatives to traditional banking, driven by an exceptional team that goes above and beyond every day.
About the Role
As a Shift Supervisor at our New York City location, you will serve as a vital leader on the front lines, ensuring our store delivers outstanding customer service while meeting all operating objectives and financial goals. This role is designed for someone who thrives in a high-energy environment and is passionate about building lasting relationships with our community.
In this position, you will perform all duties of a Customer Service Representative while assisting the Assistant Store Manager with day-to-day operations. You will be the go-to leader for the team, directing activities in the absence of the Store Manager and Assistant Store Manager. Your day will involve coaching team members on superior service and compliance, resolving customer complaints, and maintaining a clean, welcoming store environment. You will help foster a strong customer service culture, ensuring every interaction reflects our core values of Communication, Customer Focus, Integrity, Teamwork, and Results.
Location
This position is based at our flagship location in New York City: 140 W 55th Street, New York City, NY 10019
Equal Opportunity Employer
PLS is an Equal Employment Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. We are committed to providing reasonable accommodations to applicants with disabilities throughout the application and hiring process. If you require an accommodation, please contact our Human Resources team at talentacquisition@pls247.com.
PLS is a drug-free workplace. For positions in Los Angeles, we comply with the Fair Chance Initiative for Hiring Ordinance regarding criminal histories.
Work location
Work model: On-site
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Frequently asked questions about Shift Supervisor at PLS Logistics Services
What does a Shift Supervisor at PLS Logistics Services do?expand_more
A Shift Supervisor at PLS Logistics Services is responsible for the following: Provide leadership to ensure outstanding customer service and meet store objectives; Ensure compliance with federal, state, and local regulations during all transactions; Support store marketing efforts within the local community; and Assist the Store Manager with managing schedules, cash, and store audits.
What are the requirements for this Shift Supervisor role?expand_more
To qualify for the Shift Supervisor at PLS Logistics Services position, applicants should have: Minimum one year of management experience in hospitality, financial services, retail, or restaurant; English fluency required; and Ability to work flexible hours including early morning, evenings, weekends, and holidays.
Where is the Shift Supervisor role at PLS Logistics Services located?expand_more
Shift Supervisor at PLS Logistics Services is based in 4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States. This is a on-site role.
Is this Shift Supervisor job remote, hybrid, or on-site?expand_more
PLS Logistics Services has listed this Shift Supervisor role as on-site.