Shift Supervisor
Not Disclosed•Full-TimeOn-site
location_onP.S. 133 William A. Butler, 610, Baltic Street, Park Slope, Brooklyn, Kings County, New York, 11217, United States
About PLS
PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Bob and Dan Wolfberg, the company operates over 200 financial service centers across 12 states. Our mission places the customer at the center of everything we do, offering convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs. We believe our exceptional team members are the key to delivering on this promise.
About the Role
As a Shift Supervisor, you will provide leadership to ensure your store delivers outstanding customer service while meeting all operating objectives and financial goals. This role serves as a vital bridge between the Assistant Store Manager and the team, performing all duties of a Customer Service Representative while supervising daily operations. In the absence of the Store Manager and Assistant Store Manager, you will direct the activities of all team members, ensuring compliance with company policies and procedures.
You will be responsible for fostering a strong customer service culture, coaching team members on transaction protocols, and resolving customer complaints. Your day will involve maintaining a clean store environment, supporting community marketing efforts, and assisting with schedule management and cash audits. This position is ideal for a high-energy leader who thrives in a busy environment and is committed to inspiring excellence in a collaborative team.
Our Culture
We strive to demonstrate our Core Values in all positions: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. PLS is a drug-free workplace dedicated to creating an inclusive environment where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, or protected veteran status.
Application & Hiring
To apply, please submit your resume through our career portal. If you require a reasonable accommodation for any part of the application or hiring process due to a disability, please contact our Human Resources team at talentacquisition@pls247.com. Decisions on accommodations are made on a case-by-case basis. For positions in Los Angeles, we comply with the Fair Chance Initiative for Hiring Ordinance, considering qualified applicants with criminal histories.
Work location
Work model: On-site
P.S. 133 William A. Butler, 610, Baltic Street, Park Slope, Brooklyn, Kings County, New York, 11217, United States
New York, New York
Key Responsibilities
- check_circleProvide leadership to ensure outstanding customer service and meet store objectives
- check_circleAssist the Assistant Store Manager with day-to-day store operations
- check_circleDirect team activities in the absence of the Store Manager and Assistant Store Manager
- check_circleSupport store marketing efforts within the community
- check_circleEnsure compliance with federal, state, and local regulations
- check_circleMaintain a neat and clean store environment for customers and team members
- check_circleCoach Customer Service Representatives on proper transaction procedures and compliance
- check_circleAssist with managing schedules, cash handling, and store audits
- check_circleResolve customer complaints and build lasting customer relationships
- check_circleReview and approve checks within established limits
Requirements
- verifiedMinimum one year of management experience in hospitality, financial services, retail, or restaurant
- verifiedEnglish fluency required
- verifiedEnglish/Spanish bilingual preferred
Nice to Have
English/Spanish bilingual
Benefits & Perks
check_circle401(k) retirement plancheck_circleVacation timecheck_circleOpportunities for advancementcheck_circleOngoing training
Similar Job Opportunities
Frequently asked questions about Shift Supervisor at PLS Logistics Services
What does a Shift Supervisor at PLS Logistics Services do?expand_more
In this Shift Supervisor at PLS Logistics Services role, you will provide leadership to ensure outstanding customer service and meet store objectives; assist the assistant store manager with day-to-day store operations; direct team activities in the absence of the store manager and assistant store manager; and support store marketing efforts within the community.
What are the requirements for this Shift Supervisor role?expand_more
PLS Logistics Services is looking for candidates who meet the following requirements: Minimum one year of management experience in hospitality, financial services, retail, or restaurant; English fluency required; and English/Spanish bilingual preferred.
Where is the Shift Supervisor role at PLS Logistics Services located?expand_more
Shift Supervisor at PLS Logistics Services is based in P.S. 133 William A. Butler, 610, Baltic Street, Park Slope, Brooklyn, Kings County, New York, 11217, United States. This is a on-site role.
Is this Shift Supervisor job remote, hybrid, or on-site?expand_more
PLS Logistics Services has listed this Shift Supervisor role as on-site.
How much experience is required for this Shift Supervisor role?expand_more
Shift Supervisor at PLS Logistics Services typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Shift Supervisor role at PLS Logistics Services?expand_more
Key skills for Shift Supervisor at PLS Logistics Services include English; and Spanish.
What category does the Shift Supervisor role belong to?expand_more
Shift Supervisor at PLS Logistics Services is part of the retail job category on Recrutus.
About PLS Logistics Services
PLS Logistics Services operates within the transportation, logistics, supply chain, and storage industry, providing freight brokerage and outsourced logistics solutions since 1991. Headquartered in Cranberry Township, Pennsylvania, the company manages over one million annual loads across major freight modes including flatbed, van, LTL, rail, barge, air, and ocean. Its operational footprint leverages a network of more than 50,000 qualified carrier partners, Class-1 railroads, and major barge companies to ensure reliable service delivery.
The organization serves a diverse client base ranging from small and mid-sized businesses to Fortune 500 enterprises. This broad appeal is supported by consistent recognition as a top logistics provider from industry publications such as Inbound Logistics and Transport Topics. The firm emphasizes that simplifying logistics processes does not require compromising quality or cutting corners.
Decades of operational experience enable the dedicated team of experts to craft customized solutions that address specific business obstacles while maintaining cost efficiency. The company culture relies on employee passion, dedication, and camaraderie to sustain its reputation for keeping client bottom lines intact regardless of logistical challenges.
Browse more roles: All PLS Logistics Services jobs, retail jobs on Recrutus.