Shift Supervisor
Not Disclosed•Full-TimeOn-site
location_onGlenn Road, Staten Island, Richmond County, New York, 10314, United States
About PLS
PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission centers on the customer, providing convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs. We believe that exceptional team members are the key to our success, and we strive to demonstrate our core values of Communication, Customer Focus, Integrity and Trust, Teamwork, and Results in every position.
About the Role
The Shift Supervisor serves as a vital leader within our store, ensuring outstanding customer service, the achievement of operating objectives, and strict adherence to company policies. This role is designed for a high-energy professional who thrives in a busy environment and is comfortable engaging with a diverse customer base. You will perform all duties of a Customer Service Representative while assisting the Assistant Store Manager with day-to-day operations. In the absence of the Store Manager and Assistant Store Manager, you will direct the activities of all team members, managing schedules, cash, and store audits.
Working Environment
This position is located at our Staten Island, NY store (954 Jewett Ave.). The role requires the ability to stand for extended periods, lift up to 15 lbs., and work in restrictive spaces. You will maintain concentration in a busy environment with moderate to high noise levels, managing multiple tasks and frequent interruptions to meet customer needs. Flexible hours, including early mornings, evenings, weekends, and holidays, are required.
Equal Opportunity & Culture
PLS is an Equal Employment Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. We are a drug-free workplace and provide reasonable accommodations to applicants with disabilities. If you require an accommodation for any part of the application or hiring process, please contact talentacquisition@pls247.com. For jobs in the City of Los Angeles, qualified applicants with criminal histories will be considered in accordance with the Fair Chance Initiative for Hiring Ordinance.
Work location
Work model: On-site
Glenn Road, Staten Island, Richmond County, New York, 10314, United States
New York, New York
Key Responsibilities
- check_circleProvide leadership to ensure outstanding customer service and meet store objectives
- check_circleMaintain a neat and clean store environment for customers and team members
- check_circleSupport store marketing efforts within the local community
- check_circleResolve customer complaints and build strong customer relationships
- check_circleAssist with managing schedules, cash handling, and store audits
- check_circleSupervise team activities and direct operations in the absence of store management
- check_circleCoach Customer Service Representatives on transaction procedures and compliance
- check_circleReview and approve checks within established limits
Requirements
- verifiedMinimum one year of management experience in hospitality, financial services, retail, or restaurant
- verifiedEnglish fluency required
- verifiedAbility to work flexible hours including early morning, evenings, weekends, and holidays
Nice to Have
English/Spanish bilingual
Benefits & Perks
check_circle401(k) retirement plancheck_circleVacation timecheck_circleOpportunities for advancementcheck_circleOngoing training
Similar Job Opportunities
Frequently asked questions about Shift Supervisor at PLS Logistics Services
What does a Shift Supervisor at PLS Logistics Services do?expand_more
Day-to-day, the Shift Supervisor at PLS Logistics Services will provide leadership to ensure outstanding customer service and meet store objectives; maintain a neat and clean store environment for customers and team members; support store marketing efforts within the local community; and resolve customer complaints and build strong customer relationships.
What are the requirements for this Shift Supervisor role?expand_more
PLS Logistics Services is looking for candidates who meet the following requirements: Minimum one year of management experience in hospitality, financial services, retail, or restaurant; English fluency required; and Ability to work flexible hours including early morning, evenings, weekends, and holidays.
Where is the Shift Supervisor role at PLS Logistics Services located?expand_more
Shift Supervisor at PLS Logistics Services is based in Glenn Road, Staten Island, Richmond County, New York, 10314, United States. This is a on-site role.
Is this Shift Supervisor job remote, hybrid, or on-site?expand_more
PLS Logistics Services has listed this Shift Supervisor role as on-site.
How much experience is required for this Shift Supervisor role?expand_more
Shift Supervisor at PLS Logistics Services typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Shift Supervisor role at PLS Logistics Services?expand_more
Key skills for Shift Supervisor at PLS Logistics Services include English; and Spanish.
What category does the Shift Supervisor role belong to?expand_more
Shift Supervisor at PLS Logistics Services is part of the retail job category on Recrutus.