Shift Supervisor
Not Disclosed•Full-TimeOn-site
location_onFort Worth Main Post Office, 251, West Lancaster Avenue, Downtown Fort Worth, Fort Worth, Tarrant County, Texas, 76102, United States
About PLS
PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission centers on the "P"—our people and customers. We provide convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs, often serving as a more accessible alternative to traditional banking.
About the Role
The Shift Supervisor is a pivotal leadership role designed to ensure our stores deliver outstanding customer service while meeting all operating objectives and financial goals. This position acts as the bridge between the Assistant Store Manager and the front-line team, performing all duties of a Customer Service Representative while supervising daily operations.
In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor takes full charge, directing the activities of all team members. You will be responsible for maintaining a strong customer service culture, coaching team members on compliance and transaction procedures, and resolving customer complaints. The role requires a high-energy leader who can manage multiple tasks in a busy environment, maintain a clean store environment, and support community marketing efforts.
Our Culture
PLS strives to demonstrate our Core Values in every position: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. We recognize that our exceptional team members are the key to our success, and we foster an environment where integrity and collaboration drive excellence.
Equal Opportunity & Hiring
PLS is an Equal Employment Opportunity Employer. We consider qualified applicants regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. We are a drug-free workplace and provide reasonable accommodations to applicants with disabilities. If you require an accommodation for the application or hiring process, please contact talentacquisition@pls247.com.
For positions in the City of Los Angeles, we comply with the Fair Chance Initiative for Hiring Ordinance, ensuring qualified applicants with criminal histories are considered for employment.
Work location
Work model: On-site
Fort Worth Main Post Office, 251, West Lancaster Avenue, Downtown Fort Worth, Fort Worth, Tarrant County, Texas, 76102, United States
Fort Worth, Texas
Key Responsibilities
- check_circleProvide leadership to ensure outstanding customer service and meet store objectives
- check_circleAssist the Assistant Store Manager with day-to-day store operations
- check_circleSupport store marketing efforts within the community
- check_circleMaintain a neat and clean store environment for customers and team members
- check_circleResolve customer complaints and build strong customer relationships
- check_circleAssist with managing schedules, cash handling, and store audits
- check_circleCoach Customer Service Representatives on transaction procedures and compliance
- check_circleSupervise team activities and direct staff in the absence of store management
- check_circleReview and approve checks within established limits
Requirements
- verifiedMinimum of one year of management experience in hospitality, financial services, retail, or restaurant
- verifiedEnglish fluency required
- verifiedEnglish/Spanish bilingual preferred
Nice to Have
English/Spanish bilingual
Benefits & Perks
check_circle401(k) retirement plancheck_circleVacation timecheck_circleOpportunities for advancementcheck_circleOngoing training
Similar Job Opportunities
Frequently asked questions about Shift Supervisor at PLS Logistics Services
What does a Shift Supervisor at PLS Logistics Services do?expand_more
In this Shift Supervisor at PLS Logistics Services role, you will provide leadership to ensure outstanding customer service and meet store objectives; assist the assistant store manager with day-to-day store operations; support store marketing efforts within the community; and maintain a neat and clean store environment for customers and team members.
What are the requirements for this Shift Supervisor role?expand_more
PLS Logistics Services is looking for candidates who meet the following requirements: Minimum of one year of management experience in hospitality, financial services, retail, or restaurant; English fluency required; and English/Spanish bilingual preferred.
Where is the Shift Supervisor role at PLS Logistics Services located?expand_more
Shift Supervisor at PLS Logistics Services is based in Fort Worth Main Post Office, 251, West Lancaster Avenue, Downtown Fort Worth, Fort Worth, Tarrant County, Texas, 76102, United States. This is a on-site role.
Is this Shift Supervisor job remote, hybrid, or on-site?expand_more
PLS Logistics Services has listed this Shift Supervisor role as on-site.
How much experience is required for this Shift Supervisor role?expand_more
Shift Supervisor at PLS Logistics Services typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Shift Supervisor role at PLS Logistics Services?expand_more
Key skills for Shift Supervisor at PLS Logistics Services include English; and Spanish.
What category does the Shift Supervisor role belong to?expand_more
Shift Supervisor at PLS Logistics Services is part of the retail job category on Recrutus.