Shift Supervisor

About PLS

PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission centers on the customer, providing convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs. We believe our exceptional team members are the key to delivering this service, going above and beyond every day.

About the Role

As a Shift Supervisor at our New York City location, you will serve as a vital leader on the floor, ensuring the store delivers outstanding customer service while meeting all operating objectives and financial goals. This role is designed for someone who thrives in a high-energy environment and is passionate about building relationships with our diverse customer base.

You will perform all duties of a Customer Service Representative while assisting the Assistant Store Manager with day-to-day operations. In the absence of the Store Manager and Assistant Store Manager, you will take the lead in directing all team members. Your day will involve coaching team members on superior service and compliance, resolving customer complaints, and maintaining a clean, welcoming store environment. You will be the face of PLS, fostering a culture where customers feel valued and confident in our services.

Our Culture

We strive to demonstrate our Core Values in all positions: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. We are committed to building a team that reflects the communities we serve.

Equal Opportunity & Hiring Process

PLS is an Equal Employment Opportunity Employer. We consider qualified applicants regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace and provides reasonable accommodations to applicants with disabilities. If you need an accommodation for the application or hiring process, please contact talentacquisition@pls247.com.

Note: For jobs located in the City of Los Angeles, qualified applicants with criminal histories will be considered for employment consistent with the Fair Chance Initiative for Hiring Ordinance.