Shift Lead

About the Role

As a Key Holder, you serve as a vital extension of store management, stepping in to open and close the store, manage cash operations, and ensure the floor and stockroom are prepared for the business day. This role is designed for a leader who thrives in a fast-paced retail environment and is passionate about delivering a distinctive and delightful customer experience. You will act as a liaison between management and the team, communicating tasks and reporting issues when leadership is not present.

Day in the Life

Your day begins with securing the store, handling system startups, and managing deliveries by opening the back door for vendors. Throughout the shift, you will engage with customers and patients, resolving issues and sharing service best practices to ensure every interaction is positive. You will be accountable for accurate sales registration, inventory counts, and pricing compliance, while also assisting with operational tasks like order reviews, merchandise displays, and store maintenance.

Beyond daily operations, you will play a key role in team development by coaching others on warehouse ordering, stock rotation, and safety protocols. Whether assisting at the pharmacy window, ensuring regulatory compliance for regulated products, or maintaining a clean and orderly store environment, you will uphold Walgreens' standards of excellence. This position requires a working knowledge of store systems and equipment, along with the ability to handle cash, returns, and special assignments with precision.

Hiring Process

Candidates with one year of prior leadership, supervisory, or retail key holder experience are encouraged to apply. Fluency in reading, writing, and speaking English is required (except in Puerto Rico). Those with knowledge of store inventory control are preferred. Please note that obtaining and maintaining valid PTCB certification or a pharmacy license is required as mandated by the state.

Our Culture & Commitment

Walgreens is an Equal Opportunity Employer, including disability and veterans. We are committed to fostering a respectful environment where all team members can thrive. We consider employment of qualified applicants with arrest and conviction records. The actual compensation offered will depend on various factors including geography, skills, education, and experience. For a full review of benefits, please visit jobs.walgreens.com/benefits.