Shift Lead
Not Disclosed•Full-TimeOn-site
location_onMonroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States
About the Role
As a Key Holder, you serve as a vital extension of store management, ensuring the business runs smoothly in their absence. You are responsible for the full operational cycle of the store, from opening and closing procedures to managing cash handling, inventory accuracy, and maintaining a safe, orderly environment. This role is designed for a proactive leader who can step up to coach team members, resolve customer issues, and uphold Walgreens' distinctive service standards.
Day in the Life
Your day begins by opening the store, starting up required systems, and preparing the floor and stockroom for the business day. You will manage the back door for deliveries and ensure the store is ready for customers. Throughout the shift, you engage with customers and patients, offering assistance and resolving issues to deliver a delightful experience. You model best practices for the team, from proactive service habits to proper product handling.
Operationally, you hold the keys to the store and are accountable for registering all sales, managing price changes, and maintaining accurate inventory counts. You assist the manager with order reviews, reverse logistics, and visual merchandising, including resets and seasonal displays. You also play a key role in compliance, ensuring adherence to state laws regarding regulated products and maintaining proper separation of food items. When management is absent, you act as a liaison, communicating tasks to the team and reporting any disciplinary issues or customer complaints.
Hiring Process
To apply, please ensure you meet the core requirements, including one year of prior leadership, supervisory, or retail key holder experience. Fluency in reading, writing, and speaking English is required (except in Puerto Rico). If you have knowledge of store inventory control, that is preferred. For pharmacy-related duties, obtaining and maintaining valid PTCB certification or a pharmacy license as required by state is necessary.
Our Culture & Commitment
Walgreens is an Equal Opportunity Employer, including disability and veterans. We are committed to fostering a respectful environment where all team members can thrive. We consider employment of qualified applicants with arrest and conviction records. Our compensation is competitive and depends on factors such as geography, skills, education, and experience. We invite you to review our full benefits package at jobs.walgreens.com/benefits.
Work location
Work model: On-site
Monroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States
Chicago, Illinois
Key Responsibilities
- check_circleOpen and close the store in the absence of management, including system start-ups and cash handling
- check_circleProcess product returns, order voids, customer refunds, and cash drops to the safe
- check_circleRegister all sales on assigned cash registers and maintain records of scanning errors and price verifications
- check_circleEnsure compliance with state and local laws regarding regulated products like alcohol and tobacco
- check_circleMaintain accurate inventory counts across basic departments, stockroom, and overstock locations
- check_circleSeparate food items and assist in stock rotation using the first in, first out method
- check_circleServe as a liaison between management and team members by communicating tasks when management is absent
- check_circleCoach team members on warehouse and vendor ordering processes and assist with order reviews
- check_circleAssist with bookkeeping activities including cash reports, cash counts, ledgers, and bill payments
- check_circleManage basic department pricing, make daily price changes, and ensure proper signage is displayed
- check_circleEngage customers by greeting them, offering assistance, and resolving issues to ensure a positive experience
- check_circleEnsure store cleanliness and orderliness by performing exterior and interior maintenance tasks
Requirements
- verifiedOne year of prior leadership, supervisory, or retail key holder work experience
- verifiedFluent in reading, writing, and speaking English
- verifiedValid PTCB certification or pharmacy license as required by state
Nice to Have
Knowledge of store inventory control.