Shift Lead
Not Disclosed•Full-TimeOn-site
location_onDennis J. Roberts Expressway, Johnston, Providence County, Rhode Island, 02909, United States
About the Role
As a Key Holder at Walgreens, you serve as a vital link between management and the team, stepping in to open and close the store in the absence of store leadership. Your day involves ensuring the floor and stockroom are ready for business, managing cash handling systems, and coordinating vendor deliveries. You are responsible for holding store keys and acting as a liaison to communicate tasks to team members when management is not present.
Customer Experience
You will model and deliver a distinctive and delightful customer experience by engaging with customers and patients, offering assistance, and resolving issues. This role requires sharing customer service best practices with the team, emphasizing interpersonal habits like greeting, eye contact, and courtesy. You will proactively identify needs and service customers until they are satisfied, ensuring a positive interaction for everyone who walks through our doors.
Operations & Compliance
Your responsibilities extend to maintaining accurate inventory counts, managing basic department pricing, and ensuring proper signage is displayed. You will assist with order exceptions, reverse logistics, and the development of promotional displays. Safety and compliance are paramount; you will ensure the separation of food items, adhere to stock rotation methods, and maintain compliance with state and local laws regarding regulated products like alcohol and tobacco. Additionally, you will assist with exterior and interior maintenance to keep the store clean and orderly.
Training & Development
We are committed to your growth. You will attend training sessions and complete required PPLs (Personal Performance Learning) requested by the Manager to enhance your skills and knowledge of store systems and equipment.
Our Commitment to Diversity
Walgreens is an Equal Opportunity Employer, including disability and veterans. We consider employment of qualified applicants with arrest and conviction records. We believe in building a diverse workforce where everyone can thrive.
Application Process
This role will remain open until filled. To review benefits, please visit jobs.walgreens.com/benefits. If you are applying on a job board and unable to click the link, please copy and paste the URL into your browser.
Work location
Work model: On-site
Dennis J. Roberts Expressway, Johnston, Providence County, Rhode Island, 02909, United States
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Frequently asked questions about Shift Lead at Walgreens
What does a Shift Lead at Walgreens do?expand_more
A Shift Lead at Walgreens is responsible for the following: Open and close the store in the absence of management, including system start-ups and cash handling; Process product returns, order voids, customer refunds, and cash drops to the safe; Register all sales on assigned cash registers and maintain records of scanning errors and price verifications; and Ensure compliance with state and local laws regarding regulated products like alcohol and tobacco.
What are the requirements for this Shift Lead role?expand_more
To qualify for the Shift Lead at Walgreens position, applicants should have: One year of prior leadership, supervisory, or retail key holder work experience; Fluent in reading, writing, and speaking English; and Valid PTCB certification or pharmacy license as required by state.
Where is the Shift Lead role at Walgreens located?expand_more
Shift Lead at Walgreens is based in Dennis J. Roberts Expressway, Johnston, Providence County, Rhode Island, 02909, United States. This is a on-site role.
Is this Shift Lead job remote, hybrid, or on-site?expand_more
Walgreens has listed this Shift Lead role as on-site.