Shift Lead

About the Role

As a Key Holder, you serve as a vital extension of store management, ensuring the business runs smoothly in their absence. You are responsible for the full operational cycle of the store, from opening and closing procedures to managing cash handling and preparing the floor and stockroom for the day. This role is designed for someone who thrives in a fast-paced environment and takes pride in maintaining a safe, organized, and welcoming space for customers and team members alike.

Customer Experience

Your primary mission is to model and deliver a distinctive and delightful customer experience. You will engage with customers and patients by greeting them warmly and offering proactive assistance with products and services. Beyond resolving issues and answering questions, you are expected to share customer service best practices with the entire team. This includes demonstrating key interpersonal habits such as eye contact, courtesy, and the Walgreens service traits of identifying needs and servicing until satisfied.

Operations & Leadership

In the absence of store management, you act as a liaison between leadership and the team, communicating assigned tasks and reporting on disciplinary issues or customer complaints. You hold the keys to the store and are accountable for opening and closing procedures, including back door access for deliveries. Your operational duties extend to coaching team members on warehouse and vendor ordering processes, reviewing order exceptions, and assisting with reverse logistics.

You play a critical role in maintaining store integrity by ensuring accurate inventory counts, managing basic department pricing, and verifying signage. You will also assist with bookkeeping activities, exterior and interior maintenance, and the separation of food items according to safety policies. Additionally, you ensure compliance with state and local laws regarding regulated products and perform bag checks for team members before they leave the store.

Hiring Process & Application

To be considered for this position, candidates should possess at least one year of prior leadership, supervisory, or retail key holder work experience. Fluency in reading, writing, and speaking English is required (except in Puerto Rico). Knowledge of store inventory control is preferred, and for those assisting at the pharmacy window, obtaining and maintaining valid PTCB certification or a pharmacy license as required by the state is mandatory.

Culture & Commitment

Walgreens is an Equal Opportunity Employer, including disability and veterans. We are committed to fostering a respectful environment where team members maintain positive relationships with one another. We consider employment of qualified applicants with arrest and conviction records. The actual compensation offered will depend on a variety of factors including geography, skills, education, experience, and other relevant factors. This role will remain open until filled.