Shift Lead
Not Disclosed•Full-TimeOn-site
location_on7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States
About the Role
As a Key Holder at Walgreens, you serve as a vital link between management and the team, stepping in to lead the store in the absence of store management. This role is designed for individuals who thrive in a fast-paced retail environment and are passionate about delivering a distinctive and delightful customer experience. You will be responsible for the full operational cycle of the store, from opening and closing procedures to managing cash handling, inventory accuracy, and team coordination.
Your day involves more than just transactions; you are a model for customer service best practices. You will engage with customers and patients, resolving issues and answering questions to ensure every interaction is positive. Beyond the sales floor, you will coach team members on warehouse and vendor ordering processes, assist with inventory control, and ensure the store remains clean, neat, and compliant with all local and state regulations.
Hiring Process
Qualified applicants with arrest and conviction records are considered for employment. To review the full list of benefits available for this role, please visit jobs.walgreens.com/benefits. If you are applying via a job board and cannot access the link directly, please copy and paste the URL into your browser.
Our Culture & Commitment
Walgreens is an Equal Opportunity Employer, including disability and veterans. We are committed to maintaining respectful relationships with coworkers and complying with all company policies and procedures. The actual compensation offered for this position will depend on a variety of factors, including geography, skills, education, experience, and other relevant factors.
Work location
Work model: On-site
7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States
Jacksonville, Florida
Key Responsibilities
- check_circleOpen and close the store in the absence of management, including system start-ups and cash handling
- check_circleProcess product returns, order voids, customer refunds, and cash drops to the safe
- check_circleEngage customers to resolve issues and deliver a distinctive customer experience
- check_circleEnsure compliance with state and local laws regarding regulated products like alcohol and tobacco
- check_circleRegister all sales transactions and maintain records of scanning errors and price verifications
- check_circleMaintain accurate inventory counts across basic departments, stockroom, and overstock locations
- check_circleEnsure store cleanliness and request repairs for exterior and interior maintenance as needed
- check_circleManage basic department pricing, make daily price changes, and ensure proper signage display
- check_circleCoach team members on warehouse and vendor ordering processes and delivery procedures
- check_circleAssist managers in reviewing order exceptions and managing reverse logistics activities
- check_circleAssist with bookkeeping activities including cash reports, counts, ledgers, and bill payments
- check_circleServe as a liaison between management and team members to communicate tasks when managers are absent
Requirements
- verifiedOne year of prior leadership, supervisory, or retail key holder work experience
- verifiedFluent in reading, writing, and speaking English
- verifiedValid PTCB certification or pharmacy license as required by state
Nice to Have
Knowledge of store inventory control.
Similar Job Opportunities
Frequently asked questions about Shift Lead at Walgreens
What does a Shift Lead at Walgreens do?expand_more
In this Shift Lead at Walgreens role, you will open and close the store in the absence of management, including system start-ups and cash handling; process product returns, order voids, customer refunds, and cash drops to the safe; engage customers to resolve issues and deliver a distinctive customer experience; and ensure compliance with state and local laws regarding regulated products like alcohol and tobacco.
What are the requirements for this Shift Lead role?expand_more
Walgreens is looking for candidates who meet the following requirements: One year of prior leadership, supervisory, or retail key holder work experience; Fluent in reading, writing, and speaking English; and Valid PTCB certification or pharmacy license as required by state.
Where is the Shift Lead role at Walgreens located?expand_more
Shift Lead at Walgreens is based in 7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States. This is a on-site role.
Is this Shift Lead job remote, hybrid, or on-site?expand_more
Walgreens has listed this Shift Lead role as on-site.
How much experience is required for this Shift Lead role?expand_more
Shift Lead at Walgreens typically requires 1+ years of relevant experience at the lead level.
What skills do you need for the Shift Lead role at Walgreens?expand_more
Key skills for Shift Lead at Walgreens include PTCB Certification; Pharmacy License; and English.
What category does the Shift Lead role belong to?expand_more
Shift Lead at Walgreens is part of the retail job category on Recrutus.