Shift Lead

About the Role

As a Key Holder, you serve as a vital link between store management and the team, stepping in to open and close the store when leadership is absent. You are responsible for ensuring the store is fully operational, from system startups and cash handling to preparing the floor and stockroom for the business day. This role exists to maintain seamless operations and uphold Walgreens' commitment to a distinctive and delightful customer experience, even in the manager's absence.

Day in the Life

Your day begins by securing the store, managing deliveries, and ensuring all systems are ready for customers. You will engage with every guest, offering assistance and resolving issues to create a positive experience. Beyond customer interaction, you will manage critical operational tasks, including processing returns, handling cash drops, and maintaining accurate inventory counts. You will also play a key role in training and coaching team members on best practices, from warehouse ordering to product placement and pricing compliance. Whether assisting with pharmacy window duties or ensuring the store remains clean and orderly, you are the backbone of daily store function.

Hiring Process

To apply, please submit your resume through our careers portal. We are looking for candidates with at least one year of prior leadership, supervisory, or retail key holder experience. Fluency in English is required (except in Puerto Rico). If you have knowledge of store inventory control, that is a plus. We also consider employment of qualified applicants with arrest and conviction records.

Our Culture & Commitment

Walgreens is an Equal Opportunity Employer, including disability and veterans. We foster a culture where team members are respected and where diversity is valued. We are committed to providing a supportive environment where you can grow, learn, and contribute to our mission of helping people on their path to better health.