Service Technician I
Not Disclosed•Full-TimeOn-site
location_on940, Meriden Road, East Farms, Waterbury, Naugatuck Valley Planning Region, Connecticut, 06705, United States
Securitas Technology is a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses of all sizes. With over 13,000 colleagues across 40 countries, our mission is to make the world a safer place while delivering an unparalleled client experience. We power a connected ecosystem of health, safety, and security solutions through our people, knowledge, and technology.
Our service teams are the backbone of our client relationships, responsible for maintaining Securitas Technology products at client sites. This role serves as the primary point of contact for all post-installation issues, ensuring system reliability while supporting special projects as needed. You will be part of a nationwide provider committed to our core values of Integrity, Vigilance, and Helpfulness.
As a Service Technician, you will ensure the uptime and performance of critical security systems. Your day will involve responding to trouble tickets, diagnosing application issues, and executing preventative maintenance to maximize system availability. You will perform routine configuration changes, document all modifications through digital tracking systems, and produce technical documentation for both technical and non-technical audiences.
The role requires hands-on work, including pre-deployment end-to-end testing of upgrades and performing on-site installations of software modifications. Success in this position relies on strong problem-solving skills, excellent time management, and the ability to communicate effectively with clients and team members.
Candidates meeting the minimum requirements will be contacted for an interview to discuss their experience with low voltage equipment, commercial access control, and fire alarm systems. The process includes a review of relevant certifications (C-5, C-6, NICET, ESA, or NTS) and a discussion of technical capabilities.
We are an equal opportunity employer committed to a diverse workforce. Our core values are demonstrated daily by our employees to our customers and the communities we service.
Work model: On-site
940, Meriden Road, East Farms, Waterbury, Naugatuck Valley Planning Region, Connecticut, 06705, United States
Waterbury, Connecticut
Experience with Bosch, Silent Knight fire alarm systems. Experience with Simplex, Notifier, Edwards, Siemens, or other commercial fire systems. NICET certification or State Fire License. ESA Certified Alarm Technician certification. NTS Certified Service Technician certification. Certifications in enterprise grade CCTV and Access Control.
Skills: C-5 Limited Electrical Contractor, C-6 Limited Journeyperson License, Low Voltage Equipment, Commercial Access Control, CCTV, Burglary Alarm, Intrusion Systems, Fire Alarms, Bosch, Silent Knight.
Education: High School diploma required or equivalent.