Service Technician I
Not Disclosed•Full-TimeOn-site
location_on123, Meeting House Road, Gilead, Hebron, Capitol Planning Region, Connecticut, 06248, United States
About the Team
Securitas Technology is a world-leading provider of integrated security solutions, protecting, connecting, and optimizing businesses of all sizes. With over 13,000 colleagues across 40 countries, our mission is to help make the world a safer place while delivering an unparalleled client experience. We power a connected ecosystem of health, safety, and security solutions through our people, knowledge, and technology.
Our service teams are dedicated to providing on-site support for Securitas Technology products. This role serves as the primary client contact for post-installation issues, ensuring system reliability while contributing to special projects as needed.
About the Role
As a key member of our service team, you will be the face of Securitas Technology at client sites. Your day will involve responding to trouble tickets to maintain application uptime, diagnosing complex system issues, and executing preventative maintenance to maximize availability. You will work both individually and collaboratively to resolve application faults, perform routine configuration changes, and manage digital change control documentation.
Beyond daily troubleshooting, you will produce high-quality technical documentation for both technical and non-technical audiences and perform end-to-end testing and on-site installations for software upgrades and major modifications. This position requires a blend of technical expertise in low-voltage equipment and strong communication skills to ensure seamless service delivery.
Hiring Process
Candidates selected for this role will undergo a standard evaluation process to assess technical proficiency and cultural fit. Successful applicants will be provided with comprehensive paid company training to ensure readiness for the role.
Our Culture & Commitment
We are a nationwide provider of security solutions and an equal opportunity employer committed to building a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.
Work location
Work model: On-site
123, Meeting House Road, Gilead, Hebron, Capitol Planning Region, Connecticut, 06248, United States
Hebron, Connecticut
Similar Job Opportunities
Skills, education and keywords
Skills: C-5 Limited Electrical Contractor, C-6 Limited Journeyperson License, Low Voltage Equipment, Commercial Access Control, CCTV, Burglary Alarm, Intrusion Systems, Fire Alarms, Bosch, Silent Knight.
Education: High School diploma required or equivalent.
Frequently asked questions about Service Technician I at Securitas Technology
What does a Service Technician I at Securitas Technology do?expand_more
In this Service Technician I at Securitas Technology role, you will respond to trouble tickets to ensure application uptime and system performance; diagnose and resolve application issues individually and as a team; execute preventative maintenance tasks to maximize application availability; and document all system modifications through a digital change control tracking system.
What are the requirements for this Service Technician I role?expand_more
Securitas Technology is looking for candidates who meet the following requirements: High School diploma or equivalent; C-5 Limited Electrical Contractor or C-6 Limited Journeyperson License; Experience installing and troubleshooting low voltage equipment; Working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms; Working knowledge of network communications and IP addressing; and Strong working knowledge of Microsoft Office.
Where is the Service Technician I role at Securitas Technology located?expand_more
Service Technician I at Securitas Technology is based in 123, Meeting House Road, Gilead, Hebron, Capitol Planning Region, Connecticut, 06248, United States. This is a on-site role.