Service Technician I
Not Disclosed•Full-TimeOn-site
location_onElm Street, Enfield, Capitol Planning Region, Connecticut, 06082, United States
Securitas Technology is a world-leading provider of integrated security solutions, protecting, connecting, and optimizing businesses of all sizes. With over 13,000 colleagues across 40 countries, our purpose is to help make the world a safer place while delivering an unparalleled client experience. We power a connected ecosystem of health, safety, and security solutions through our people, knowledge, and technology.
Our service teams are dedicated to providing on-site support for Securitas Technology products. We serve countless long-term clients with solutions that protect their people, customers, and assets, ensuring the reliability of our full portfolio of video, access, intrusion, fire, and integrated systems.
This position serves as the primary client contact for all post-installation issues regarding our systems and equipment. You will be responsible for ensuring application uptime and system performance by responding to trouble tickets and diagnosing complex application issues, both individually and as part of a collaborative team.
Your day-to-day involves executing preventative maintenance to maximize availability, performing routine configuration changes, and documenting all system modifications through a digital change control tracking system. You will also produce quality technical documentation for both technical and non-technical audiences, perform pre-deployment end-to-end testing of upgrades, and execute on-site installations of software upgrades and major modifications.
Interested candidates should submit their application directly through our careers portal. The selection process typically includes a review of qualifications, a technical assessment of low-voltage and security system knowledge, and an interview with the service team to discuss experience and fit.
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
Work model: On-site
Elm Street, Enfield, Capitol Planning Region, Connecticut, 06082, United States
Enfield, Connecticut
Experience with Bosch, Silent Knight fire alarm systems. Experience with Simplex, Notifier, Edwards, Siemens, or other commercial fire systems. NICET certification or State Fire License. ESA Certified Alarm Technician certification. NTS Certified Service Technician certification. Certifications in enterprise grade CCTV and Access Control.
Skills: C-5 Limited Electrical Contractor, C-6 Limited Journeyperson License, Low Voltage Equipment, Commercial Access Control, CCTV, Burglary Alarm, Intrusion Systems, Fire Alarms, Bosch, Silent Knight.
Education: High School diploma required or equivalent.