Service Coordinator and Medical Scheduler — Cleveland

About Reserve Care

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative, and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families, and communities with guidance and meaningful support during life's most important moments.

We believe that our success starts with our greatest asset: our employees. We live our shared core values in everything we do: Compassion, Excellence, Equality, Integrity, Service, and Stewardship. We have a passion for purpose-driven work, and we invite you to join our family.

About the Role

As a coordinator for the Western Reserve Navigator program, you will plan and manage services to provide seamless coverage of all patient health care needs. You will serve as the primary point of contact, providing direct, professional, and knowledgeable interactions to patients, physicians, and referral sources. Your day will involve screening calls to determine medical and psychosocial needs, facilitating referrals to hospice levels of care, and coordinating care within the agency, between transdisciplinary team members, and with external partners.

In this role, you will oversee operational workflows by scheduling staff to support efficiency and patient satisfaction. You will educate allied health providers on program components, maintain medical files and documentation in the EMR, and generate reports for clinical staff. Additionally, you will coordinate admissions and discharges, manage service recovery, verify payor sources, and ensure continuity of care through after-hours communication.

Hiring Process

Applicants who may need reasonable accommodations to complete the application process may contact Careers at Reserve Care.

Contact Information: 17876 St. Clair Ave. Cleveland, OH 44114 216.383.2222 or careers@hospicewr.org

Equal Opportunity

Reserve Care is an Equal Opportunity Employer. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Work location

Work model: On-site

Jergens way, Waterloo Arts District, North Collinwood, Cleveland, Cuyahoga County, Ohio, 44110, United States

Cleveland, Ohio

Key Responsibilities

check_circleCoordinate and manage services for the Western Reserve Navigator program
check_circleScreen calls to determine medical and psychosocial needs and triage appropriately
check_circleFacilitate referrals to hospice level of care when necessary
check_circleEducate allied health providers and referral sources on program components
check_circleOversee operational workflow by scheduling staff to support efficiency
check_circleCoordinate admissions and discharges and manage service failures
check_circleVerify payor sources to optimize reimbursement for services
check_circleManage and maintain medical equipment for clinical staff
check_circleCommunicate after-hours activity to enhance continuity of care
check_circlePrepare materials for team meetings and provide meaningful input

Requirements

verifiedHigh school diploma
verifiedAssociates degree preferred
verifiedMinimum three years' experience in a healthcare environment
verifiedProficient in Microsoft Word, Excel, Power Point, Access and Outlook

Nice to Have

Associates degree. Experience in a healthcare environment.

Benefits & Perks

check_circleRetirement, Health, Dental, Vision, voluntary benefits and Corporate Discountscheck_circleTuition Assistancecheck_circleTechnology Packagecheck_circleProtocols in place for wellbeing during COVID-19

Company

Hospice of the Western Reserve

Industry

Hospitals and Health Care

Headquarters

Cleveland, OH

Open Roles

Same Care. Same Compassion. Same Caregivers. New Name.

Hospice of the Western Reserve, a nonprofit healthcare organization based in Cleveland, Ohio, provides hospice care, palliative services, and grief support to patients and families across Northern Ohio. Specializing in compassionate, individualized care for advanced illnesses and pediatric needs, the organization emphasizes trust and clarity in every interaction.\n\nServing communities in 14 counties, including Ashtabula, Cuyahoga, and Summit, the organization has nearly five decades of experience in delivering comprehensive end-of-life and comfort care. Their approach integrates medical expertise with emotional support to address the holistic needs of patients and their loved ones.\n\nRooted in the Hospitals and Health Care industry, Hospice of the Western Reserve is committed to improving quality of life through dedicated service and community partnerships. Based in Cleveland, the organization continues to expand its impact by prioritizing patient-centered care and fostering trust in every community it touches.

Skills, education and keywords

Skills: Microsoft Word, Excel, Power Point, Access, Outlook, Emr.

Education: High school diploma required; Associate's degree preferred.

Frequently asked questions about Service Coordinator & Medical Scheduler at Hospice of the Western Reserve

What does a Service Coordinator & Medical Scheduler at Hospice of the Western Reserve do?expand_more

A Service Coordinator & Medical Scheduler at Hospice of the Western Reserve is responsible for the following: Coordinate and manage services for the Western Reserve Navigator program; Screen calls to determine medical and psychosocial needs and triage appropriately; Facilitate referrals to hospice level of care when necessary; and Educate allied health providers and referral sources on program components.

What are the requirements for this Service Coordinator & Medical Scheduler role?expand_more

To qualify for the Service Coordinator & Medical Scheduler at Hospice of the Western Reserve position, applicants should have: High school diploma; Associates degree preferred; Minimum three years' experience in a healthcare environment; and Proficient in Microsoft Word, Excel, Power Point, Access and Outlook.

Where is the Service Coordinator & Medical Scheduler role at Hospice of the Western Reserve located?expand_more

Service Coordinator & Medical Scheduler at Hospice of the Western Reserve is based in Jergens way, Waterloo Arts District, North Collinwood, Cleveland, Cuyahoga County, Ohio, 44110, United States. This is a on-site role.

Is this Service Coordinator & Medical Scheduler job remote, hybrid, or on-site?expand_more

Hospice of the Western Reserve has listed this Service Coordinator & Medical Scheduler role as on-site.

How much experience is required for this Service Coordinator & Medical Scheduler role?expand_more

Service Coordinator & Medical Scheduler at Hospice of the Western Reserve typically requires 3+ years of relevant experience at the mid level level.

What skills do you need for the Service Coordinator & Medical Scheduler role at Hospice of the Western Reserve?expand_more

Key skills for Service Coordinator & Medical Scheduler at Hospice of the Western Reserve include Microsoft Word; Excel; Power Point; Access; Outlook; and Emr.

What education is required for Service Coordinator & Medical Scheduler at Hospice of the Western Reserve?expand_more

Educational requirements for this role: High school diploma required; and Associate's degree preferred.

What category does the Service Coordinator & Medical Scheduler role belong to?expand_more

Service Coordinator & Medical Scheduler at Hospice of the Western Reserve is part of the healthcare & nursing job category on Recrutus.

About Hospice of the Western Reserve

Browse more roles: All Hospice of the Western Reserve jobs, healthcare & nursing jobs on Recrutus.

Service Coordinator & Medical Scheduler