Service Center Support PT
Not Disclosed•Full-TimeOn-site
location_onMedical Arts Building, 603, Main Street West, Knoxville Central Business District, South Waterfront, Fort Sanders, Knoxville, Knox County, East Tennessee, Tennessee, 37902, United States
Position Overview
This role serves as a vital support hub within the service center, bridging the gap between customer needs and operational execution. The position is dedicated to managing the administrative and customer service aspects of freight movement, ensuring documentation is accurate and client inquiries are resolved efficiently.
About the Role
You will act as the primary point of contact for customers, handling everything from processing freight documentation to resolving complex shipping issues. Your day will involve verifying reports, entering shipment data, and coordinating with drivers and sales teams to ensure seamless operations. Whether you are tracing a shipment, generating freight bills, or reconciling cash deposits, your work ensures that the service center runs smoothly and that customers receive the support they need.
Working Environment
The role is performed in a fast-paced office and dock environment where deadlines are critical. Hours are scheduled from 1700 to 2130, though flexibility may be required to meet operational needs. Success in this position requires the ability to work independently as well as collaboratively within a team.
Equal Opportunity Employer
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. We do not discriminate against any employee or applicant based on background, disability, or veteran status. If you require assistance to apply due to a disability, please contact hrasupportteam@fedex.com.
Compensation Disclosure
FedEx Freight does not discharge or discriminate against employees or applicants who inquire about, discuss, or disclose their own compensation. However, employees who access compensation information as part of their essential job functions are restricted from disclosing the pay of others to those without access, except in specific legal or investigative contexts.
Work location
Work model: On-site
Medical Arts Building, 603, Main Street West, Knoxville Central Business District, South Waterfront, Fort Sanders, Knoxville, Knox County, East Tennessee, Tennessee, 37902, United States
Knoxville, Tennessee
Key Responsibilities
- check_circleVerify and complete required documentation and reports for freight movement
- check_circleProvide customer assistance by determining pick-up and delivery needs
- check_circleEnter freight shipment information into the computer system and generate bills
- check_circlePerform administrative and clerical functions including filing, copying, and data entry
- check_circleAdminister freight pick-up processes and make delivery appointments
- check_circleReview drivers' Hours-of-Service logs for accuracy and report discrepancies
- check_circleReconcile cash and checks collected and prepare deposits and remittances
- check_circleAssist customers via phone, email, and fax with inquiries and problem resolution
- check_circleCoordinate city operations including driver check-ins and drop-off situations
Requirements
- verifiedHigh school diploma or GED
- verifiedTwo years general office experience preferred
- verifiedOne year customer service experience preferred
- verifiedPrevious transportation experience preferred
- verifiedAbility to count and perform basic math
- verifiedTyping/data entry skills
- verifiedTen-key skills preferred
- verifiedPC experience with ability to learn required computer systems
Nice to Have
Two years general office experience, one year customer service experience, previous transportation experience, and ten-key skills.
Similar Job Opportunities
Skills, education and keywords
Skills: Data Entry, Typing, Ten-Key, PC.
Education: High school diploma or GED required.
Frequently asked questions about Service Center Support PT at Presbyterian Night Shelter
What does a Service Center Support PT at Presbyterian Night Shelter do?expand_more
In this Service Center Support PT at Presbyterian Night Shelter role, you will verify and complete required documentation and reports for freight movement; provide customer assistance by determining pick-up and delivery needs; enter freight shipment information into the computer system and generate bills; and perform administrative and clerical functions including filing, copying, and data entry.
What are the requirements for this Service Center Support PT role?expand_more
To qualify for the Service Center Support PT at Presbyterian Night Shelter position, applicants should have: High school diploma or GED; Two years general office experience preferred; One year customer service experience preferred; Previous transportation experience preferred; Ability to count and perform basic math; and Typing/data entry skills.
Where is the Service Center Support PT role at Presbyterian Night Shelter located?expand_more
Service Center Support PT at Presbyterian Night Shelter is based in Medical Arts Building, 603, Main Street West, Knoxville Central Business District, South Waterfront, Fort Sanders, Knoxville, Knox County, East Tennessee, Tennessee, 37902, United States. This is a on-site role.
Is this Service Center Support PT job remote, hybrid, or on-site?expand_more
Presbyterian Night Shelter has listed this Service Center Support PT role as on-site.
How much experience is required for this Service Center Support PT role?expand_more
Service Center Support PT at Presbyterian Night Shelter typically requires 2+ years of relevant experience at the entry level level.
What skills do you need for the Service Center Support PT role at Presbyterian Night Shelter?expand_more
Key skills for Service Center Support PT at Presbyterian Night Shelter include Data Entry; Typing; Ten-Key; and PC.
What education is required for Service Center Support PT at Presbyterian Night Shelter?expand_more
Educational requirements for this role: High school diploma or GED required.
What category does the Service Center Support PT role belong to?expand_more
Service Center Support PT at Presbyterian Night Shelter is part of the logistics & warehouse job category on Recrutus.