Service Center Support PT

Position Overview

The Service Center Customer Service Representative plays a vital role in the daily operations of the service center, serving as the primary point of contact for customer needs. This position ensures the smooth movement of freight by handling documentation, resolving inquiries, and maintaining accurate records. The role requires a blend of administrative precision and strong interpersonal skills to support both internal operations and external client satisfaction.

About the Role

In this fast-paced environment, you will manage a variety of responsibilities ranging from processing freight documentation to assisting customers with complex logistics issues. Your day-to-day activities involve verifying and completing required reports, entering shipment data into computer systems, and generating or correcting freight bills. You will act as a problem solver, tracing shipments, providing rate quotes, and addressing billing discrepancies via phone, email, or fax.

The role also involves close collaboration with drivers and other departments. You will assist city operations by checking in drivers, coordinating drop-offs and collections, and reviewing Hours-of-Service logs to ensure compliance. Additionally, you will handle financial duties such as reconciling cash and checks, preparing deposits, and managing COD remittances. Success in this position requires the ability to work independently within a team, manage time effectively, and adapt to varying operational needs and deadlines.

Hiring Process

Interested candidates should submit their application through the official FedEx Freight careers portal. The process typically involves a review of qualifications followed by an interview to assess customer service skills and fit for the team environment.

Equal Opportunity Employer

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. We are committed to providing a diverse and inclusive workplace. If you have a disability and require assistance to apply for a position, please contact hrasupportteam@fedex.com.

FedEx Freight does not discriminate against any employee or applicant based on their inquiry, discussion, or disclosure of compensation. However, employees who have access to compensation information as part of their essential job functions cannot disclose the pay of other employees to individuals who do not otherwise have access to such information, unless the disclosure is in response to a formal complaint, in furtherance of an investigation, or consistent with legal duties.