Service Center Support PT
Not Disclosed•Full-TimeOn-site
location_onNorth 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States
About the Role
This position serves as a vital support hub within the service center, bridging the gap between customer needs and operational execution. You will be responsible for managing the administrative and customer service aspects of freight movement, ensuring documentation is accurate and that clients receive timely assistance with their shipping inquiries.
The role is dynamic and fast-paced, requiring you to handle a variety of tasks ranging from processing freight documentation and verifying reports to resolving complex customer issues. You will act as a primary point of contact for clients, assisting with pick-up and delivery arrangements, tracing shipments, and providing rate quotes. Additionally, you will support daily operations by coordinating with drivers, reconciling cash collections, and ensuring compliance with all company policies and regulations.
Working Environment
You will work in an office/dock environment that is deadline-oriented. While the shift is scheduled from 16:00 to 22:00, hours may vary to meet operational needs. The role demands the ability to work independently as well as collaboratively within a team to navigate a high-volume, fast-paced setting.
Equal Opportunity Employer
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. We are committed to providing a supportive environment for all applicants. If you have a disability and require assistance to apply for a position, please contact hrasupportteam@fedex.com.
FedEx Freight does not discriminate against any employee or applicant based on their inquiry, discussion, or disclosure of compensation. However, employees who access compensation information as part of their essential job functions are restricted from disclosing pay to those without access, except in specific legal or investigative contexts.
Work location
Work model: On-site
North 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States
Phoenix, Arizona
Key Responsibilities
- check_circleVerify and complete required documentation and reports for freight movement
- check_circleEnter freight shipment information into computer systems to generate and correct bills
- check_circleAdminister freight pick-up process and make delivery appointments for customers
- check_circleReview drivers' Hours-of-Service logs to ensure accuracy and report discrepancies
- check_circleAssist customers via phone, email, and fax to trace shipments and resolve billing inquiries
- check_circleReconcile cash and checks collected, prepare deposits, and process COD remittances
- check_circleCoordinate city operations including driver check-ins, drop-offs, and collections
Requirements
- verifiedHigh school diploma or GED
- verifiedTwo years general office experience preferred
- verifiedOne year customer service experience preferred
- verifiedPrevious transportation experience preferred
- verifiedAbility to count and perform basic math
- verifiedTyping/data entry skills
- verifiedTen-key skills preferred
- verifiedPC experience with ability to learn required computer systems
Nice to Have
Two years general office experience. One year customer service experience. Previous transportation experience. Ten-key skills.
Similar Job Opportunities
Skills, education and keywords
Skills: Data Entry, Typing, Ten-Key, Computer Systems, Office Equipment, Fax Machine, Copier, Scanner, Hours-Of-Service Logs.
Education: High school diploma or GED required.
Frequently asked questions about Service Center Support PT at Presbyterian Night Shelter
What does a Service Center Support PT at Presbyterian Night Shelter do?expand_more
A Service Center Support PT at Presbyterian Night Shelter is responsible for the following: Verify and complete required documentation and reports for freight movement; Enter freight shipment information into computer systems to generate and correct bills; Administer freight pick-up process and make delivery appointments for customers; and Review drivers' Hours-of-Service logs to ensure accuracy and report discrepancies.
What are the requirements for this Service Center Support PT role?expand_more
To qualify for the Service Center Support PT at Presbyterian Night Shelter position, applicants should have: High school diploma or GED; Two years general office experience preferred; One year customer service experience preferred; Previous transportation experience preferred; Ability to count and perform basic math; and Typing/data entry skills.
Where is the Service Center Support PT role at Presbyterian Night Shelter located?expand_more
Service Center Support PT at Presbyterian Night Shelter is based in North 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States. This is a on-site role.
Is this Service Center Support PT job remote, hybrid, or on-site?expand_more
Presbyterian Night Shelter has listed this Service Center Support PT role as on-site.
How much experience is required for this Service Center Support PT role?expand_more
Service Center Support PT at Presbyterian Night Shelter typically requires 2+ years of relevant experience at the entry level level.
What skills do you need for the Service Center Support PT role at Presbyterian Night Shelter?expand_more
Key skills for Service Center Support PT at Presbyterian Night Shelter include Data Entry; Typing; Ten-Key; Computer Systems; Office Equipment; Fax Machine; Copier; and Scanner.
What education is required for Service Center Support PT at Presbyterian Night Shelter?expand_more
Educational requirements for this role: High school diploma or GED required.
What category does the Service Center Support PT role belong to?expand_more
Service Center Support PT at Presbyterian Night Shelter is part of the logistics & warehouse job category on Recrutus.