Service Advisor
Not Disclosed•Full-TimeOn-site
location_onHarris County, Texas, 77090, United States
About the Team
Since 1938, Team Gillman has been a family-owned and operated group of automobile dealerships. Founded by Frank Gillman on Milam Street in downtown Houston, the business was expanded by his son, Ramsay Gillman, with a constant emphasis on customer service and satisfaction. Today, owned and operated by Ramsay's son Chris Gillman, the organization maintains dealerships in Houston and Rosenberg representing Acura, Honda, and Subaru.
Success has not altered the organization's founding principle: every employee knows customer service is paramount. Continued prosperity and future growth depend upon maintaining this long-established tradition of excellence.
About the Role
We are seeking a Service Advisor who is an expert in the art and science of customer service. You will act as the vital liaison between customers and service technicians, ensuring guests feel welcome and confident that their needs are being met. This role is designed for someone who can translate repair needs clearly, manage customer expectations, and uphold the dealership's reputation for integrity.
If you are ready to put your people skills to work in an environment where customer satisfaction is the driving force, this dealership may be your next career home.
Equal Opportunity
Team Gillman is an Equal Opportunity Employer committed to maintaining a Drug-Free Work Environment.
Work location
Work model: On-site
Harris County, Texas, 77090, United States
Texas
Key Responsibilities
- check_circleGreet service department customers promptly and courteously
- check_circleListen to customers and translate repair needs to techs
- check_circleUpsell additional services using low pressure, high integrity methods
- check_circleProvide accurate repair and maintenance estimates
- check_circleFollow up on repairs and keep customers informed of progress
- check_circleSell and manage extended warranties
- check_circleInspect repair quality and ensure all work is complete
- check_circleNotify customers when vehicles are ready for pick up
- check_circleReview and explain repairs and associated costs with customers
- check_circleHandle minor customer concerns and complaints
- check_circleMaintain Customer Satisfaction Index scores in accordance with dealership standards
Benefits & Perks
check_circleFull health benefits including medical, dental, vision, and life insurancecheck_circle401k Retirement savings plan with company matchcheck_circleEmployee discounts
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Frequently asked questions about Service Advisor at GILLMAN HOME CENTER
What does a Service Advisor at GILLMAN HOME CENTER do?expand_more
In this Service Advisor at GILLMAN HOME CENTER role, you will greet service department customers promptly and courteously; listen to customers and translate repair needs to techs; upsell additional services using low pressure, high integrity methods; and provide accurate repair and maintenance estimates.
Where is the Service Advisor role at GILLMAN HOME CENTER located?expand_more
Service Advisor at GILLMAN HOME CENTER is based in Harris County, Texas, 77090, United States. This is a on-site role.
Is this Service Advisor job remote, hybrid, or on-site?expand_more
GILLMAN HOME CENTER has listed this Service Advisor role as on-site.
How much experience is required for this Service Advisor role?expand_more
Candidates for Service Advisor at GILLMAN HOME CENTER should have mid level.
What category does the Service Advisor role belong to?expand_more
Service Advisor at GILLMAN HOME CENTER is part of the customer services job category on Recrutus.