Customer Service Representative — Plano, TX at

About Prosperity Bank

Prosperity Bank is an Equal Opportunity Employer dedicated to fostering a professional and inclusive environment. We are committed to providing excellent financial services and maintaining strong relationships with our customers through our dedicated Customer Service Center.

About the Role

As a Customer Service Representative, you will be the voice of the bank, responsible for providing excellent customer service and resolving questions or problems professionally, courteously, and promptly. This role is essential to maintaining the bank's professional reputation while ensuring customers receive accurate information about our wide range of financial products and services.

In this position, you will handle a broad variety of financial services, including opening and closing accounts, renewing time deposits, and assisting with account inquiries and maintenance. You will serve as a knowledgeable resource for checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards. Your ability to listen, collect data, and secure answers will be key to solving customer issues and presenting bank products that meet their financial needs.

You will work within a team environment, maintaining effective coordination with area personnel and management. Your duties include keeping management informed of problems, assisting other departments as necessary, and ensuring the privacy of customer information. The role requires a high level of organization and the ability to work well under pressure, including the flexibility to work a rotating schedule that includes Saturdays and holidays.

Application Instructions

External Applicants: Please apply through Prosperity Bank's Career Center at prosperitybankusa.com. Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.

Equal Opportunity Statement

Prosperity Bank is an Equal Opportunity Employer.

Work location

Work model: On-site

Evans Drive, Plano, Collin County, Texas, 75075, United States

Plano, Texas

Key Responsibilities

check_circleTake customer calls and provide excellent customer service
check_circleResolve customer questions and problems by collecting data and securing answers
check_circleAssist customers with checking, savings, loans, and credit card accounts
check_circlePresent and explain bank products and services to meet customer financial needs
check_circleKeep management informed of problems and maintain professional working relationships
check_circleHandle customer complaints in a professional and timely manner
check_circleMaintain customer information privacy and adhere to bank policies
check_circleOpen, close, and maintain various financial accounts and safe deposit boxes

Requirements

verifiedAssociate Degree or 2 years of related experience/training
verified1 year Customer Service experience
verifiedExcellent computer skills
verifiedAbility to work overtime as needed
verifiedAvailability to work rotating Saturdays and holidays

Nice to Have

Knowledge of the Bank products, services, and policies/procedures.

Skills, education and keywords

Skills: Customer Service, Computer Skills, Mathematics.

Education: Associate Degree or equivalent experience.

Frequently asked questions about Customer Service Representative (Full Time) at Prosperity Bank

What does a Customer Service Representative (Full Time) at Prosperity Bank do?expand_more

In this Customer Service Representative (Full Time) at Prosperity Bank role, you will take customer calls and provide excellent customer service; resolve customer questions and problems by collecting data and securing answers; assist customers with checking, savings, loans, and credit card accounts; and present and explain bank products and services to meet customer financial needs.

What are the requirements for this Customer Service Representative (Full Time) role?expand_more

To qualify for the Customer Service Representative (Full Time) at Prosperity Bank position, applicants should have: Associate Degree or 2 years of related experience/training; 1 year Customer Service experience; Excellent computer skills; Ability to work overtime as needed; and Availability to work rotating Saturdays and holidays.

Where is the Customer Service Representative (Full Time) role at Prosperity Bank located?expand_more

Customer Service Representative (Full Time) at Prosperity Bank is based in Evans Drive, Plano, Collin County, Texas, 75075, United States. This is a on-site role.

Is this Customer Service Representative (Full Time) job remote, hybrid, or on-site?expand_more

Prosperity Bank has listed this Customer Service Representative (Full Time) role as on-site.

How much experience is required for this Customer Service Representative (Full Time) role?expand_more

Customer Service Representative (Full Time) at Prosperity Bank typically requires 1+ years of relevant experience at the entry level level.

What skills do you need for the Customer Service Representative (Full Time) role at Prosperity Bank?expand_more

Key skills for Customer Service Representative (Full Time) at Prosperity Bank include Customer Service; Computer Skills; and Mathematics.

What education is required for Customer Service Representative (Full Time) at Prosperity Bank?expand_more

Educational requirements for this role: Associate Degree or equivalent experience.

What category does the Customer Service Representative (Full Time) role belong to?expand_more

Customer Service Representative (Full Time) at Prosperity Bank is part of the customer services job category on Recrutus.

Customer Service Representative (Full Time)