Service Manager
Not Disclosed•Full-TimeOn-site
location_on172, Aida Street, Lakeland, Polk County, Florida, 33805, United States
About the Opportunity
Lakeland Florida Kenworth is seeking a driven Service Manager to lead our full-time service department. This role is ideal for a professional with a background in leadership and excellent communication skills, offering a chance to join a growing and successful dealer group.
The Role
As the Service Manager, you will oversee the Branch service department and its diesel technicians, ensuring efficient and profitable operations while maintaining high levels of customer satisfaction. You will establish strategic and operational goals, set profit targets, and foster effective communication between the Service department and all other Branch divisions.
Your day-to-day involves managing relationships with key vendors, including Kenworth, PACCAR, and engine distributors, while ensuring compliance with manufacturer warranties and technical procedures. You will also be responsible for the overall upkeep of the facility and grounds, coordinating service advertising, and maintaining a clean, organized shop environment.
Hiring Process
Interested candidates should submit their application directly through our career portal. The selection process focuses on identifying individuals who demonstrate strong management capabilities, technical knowledge, and a commitment to safety and customer service excellence.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Work location
Work model: On-site
172, Aida Street, Lakeland, Polk County, Florida, 33805, United States
Lakeland, Florida
Key Responsibilities
- check_circleEstablish strategic and operational goals for the Branch service department
- check_circleManage diesel technicians and warranty staff including hiring and training
- check_circleCommunicate with vendors on product and warranty issues
- check_circleAnalyze the diesel truck market and revise sales and marketing plans
- check_circlePrepare operating and capital budgets and review performance regularly
- check_circleMaintain customer relations by addressing concerns and mediating solutions
- check_circleConduct monthly meetings to review policies, procedures, and safety updates
- check_circleOversee facility upkeep, safety compliance, and shop organization
Requirements
- verifiedAssociate's degree (AA) in a technical field or comparable work experience
- verified3-5 years of heavy-duty truck service or related experience with supervisory experience
- verifiedValid Commercial Drivers License (CDL)
- verifiedBasic computer skills and knowledge of Windows
Nice to Have
3-5 years of heavy-duty truck service or related experience with supervisory experience
Similar Job Opportunities
Skills, education and keywords
Skills: Windows, CDL, Hazmat Program, Osha Right-To-Know.
Education: Associate's degree (AA) in a technical field or comparable work experience required.
Frequently asked questions about Service Manager at CSM Group
What does a Service Manager at CSM Group do?expand_more
A Service Manager at CSM Group is responsible for the following: Establish strategic and operational goals for the Branch service department; Manage diesel technicians and warranty staff including hiring and training; Communicate with vendors on product and warranty issues; and Analyze the diesel truck market and revise sales and marketing plans.
What are the requirements for this Service Manager role?expand_more
To qualify for the Service Manager at CSM Group position, applicants should have: Associate's degree (AA) in a technical field or comparable work experience; 3-5 years of heavy-duty truck service or related experience with supervisory experience; Valid Commercial Drivers License (CDL); and Basic computer skills and knowledge of Windows.
Where is the Service Manager role at CSM Group located?expand_more
Service Manager at CSM Group is based in 172, Aida Street, Lakeland, Polk County, Florida, 33805, United States. This is a on-site role.
Is this Service Manager job remote, hybrid, or on-site?expand_more
CSM Group has listed this Service Manager role as on-site.
How much experience is required for this Service Manager role?expand_more
Service Manager at CSM Group typically requires 3–5 years of relevant experience at the mid level level.
What skills do you need for the Service Manager role at CSM Group?expand_more
Key skills for Service Manager at CSM Group include Windows; CDL; Hazmat Program; and Osha Right-To-Know.
What education is required for Service Manager at CSM Group?expand_more
Educational requirements for this role: Associate's degree (AA) in a technical field or comparable work experience required.
What category does the Service Manager role belong to?expand_more
Service Manager at CSM Group is part of the customer services job category on Recrutus.
About CSM Group
CSM Group is a construction management firm based in Kalamazoo, Michigan, operating within the construction industry. For more than four decades, the company has delivered innovative solutions in highly regulated and densely populated environments. The organization transforms complex project requirements into actionable confidence, helping clients accelerate their speed to market while maintaining rigorous safety and quality standards.
Services span the entire project lifecycle, from initial planning and estimating through construction execution and final closeout. By focusing on meticulous detail management, CSM Group enables clients to concentrate on their long-term objectives. The firm's approach is designed to redefine project possibilities, leaving a lasting impact on the industries and communities it serves.
Browse more roles: All CSM Group jobs, customer services jobs on Recrutus.