Client Financial Services Coordinator (Remote)
Not Disclosed•Full-TimeRemote
location_onRemote
About the Team
As part of the Mars Petcare family, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet. Our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.
About the Role
The Client Financial Services Coordinator serves as a vital link between our clients and the financial health of their pet care plans. In this remote role, you will communicate with Banfield clients via inbound and outbound calls regarding past due payments for Wellness Plans, NSF transactions, and outstanding hospital invoices. Your goal is to obtain account information, secure approval for collections, and establish acceptable payment arrangements.
Beyond collections, you will handle calls relating to lost pets, micro-chipping inquiries, hospital questions, and general Wellness Plan questions from both current and potential clients. You will be expected to live and exemplify the Five Principles of Mars, Inc. (Quality, Efficiency, Responsibility, Mutuality, and Freedom) in every interaction, ensuring an exceptional client experience for both internal and external stakeholders.
Hiring Process
If you are ready to join an organization that values Quality, Efficiency, Responsibility, Mutuality, and Freedom, apply today to be considered and join us to advance our mission to create A BETTER WORLD FOR PETS.
Equal Opportunity
Mars Veterinary Health strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. We are an equal opportunity employer and a drug-free, smoke-free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment in every location.
Work location
Work model: Remote
Remote
Key Responsibilities
- check_circleCommunicate with clients via phone and email regarding delinquent accounts and past due payments
- check_circleNegotiate and secure payment on accounts using various collections techniques
- check_circleTroubleshoot and resolve payment and account discrepancies
- check_circleDocument calls and resolutions using appropriate systems to ensure service consistency
- check_circleAssist hospital teams with Wellness Plan and non-Wellness Plan financial information
- check_circleEducate associates and clients on business standards for Wellness Plans
- check_circleProcess and document future, current, and past due financial transactions
- check_circleHandle inbound and outbound calls regarding lost pets, micro-chipping, and general inquiries
Requirements
- verifiedAssociate's degree preferred or equivalent education/training/experience
- verifiedOne year of customer service experience
- verifiedHardwired internet connection with minimum 85mbs speed
- verifiedQuiet, dedicated work space
- verifiedAbility to work variable schedules including evenings, weekends, and holidays
- verifiedEnglish language proficiency (reading, writing, speaking)
- verifiedAbility to work at a computer for long periods
Nice to Have
Associate's degree or equivalent combination of education, training, and experience.
Benefits & Perks
check_circleMedical, dental, and vision insurance for you and your loved onescheck_circlePaid time off and holidayscheck_circleFertility and family-building assistancecheck_circlePaid Parental leavePractice Paid Basic Life Insurance
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Call Center, English Language.
Education: Associate's degree preferred, or equivalent combination of education, training and experience.
Frequently asked questions about Client Financial Services Coordinator (Remote) at Wisconsin Department of Children and Families
What does a Client Financial Services Coordinator (Remote) at Wisconsin Department of Children and Families do?expand_more
Day-to-day, the Client Financial Services Coordinator (Remote) at Wisconsin Department of Children and Families will communicate with clients via phone and email regarding delinquent accounts and past due payments; negotiate and secure payment on accounts using various collections techniques; troubleshoot and resolve payment and account discrepancies; and document calls and resolutions using appropriate systems to ensure service consistency.
What are the requirements for this Client Financial Services Coordinator (Remote) role?expand_more
To qualify for the Client Financial Services Coordinator (Remote) at Wisconsin Department of Children and Families position, applicants should have: Associate's degree preferred or equivalent education/training/experience; One year of customer service experience; Hardwired internet connection with minimum 85mbs speed; Quiet, dedicated work space; Ability to work variable schedules including evenings, weekends, and holidays; and English language proficiency (reading, writing, speaking).
Where is the Client Financial Services Coordinator (Remote) role at Wisconsin Department of Children and Families located?expand_more
Client Financial Services Coordinator (Remote) at Wisconsin Department of Children and Families is based in Remote. This is a remote role.
Is this Client Financial Services Coordinator (Remote) job remote, hybrid, or on-site?expand_more
Wisconsin Department of Children and Families has listed this Client Financial Services Coordinator (Remote) role as remote.
How much experience is required for this Client Financial Services Coordinator (Remote) role?expand_more
Client Financial Services Coordinator (Remote) at Wisconsin Department of Children and Families typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Client Financial Services Coordinator (Remote) role at Wisconsin Department of Children and Families?expand_more
Key skills for Client Financial Services Coordinator (Remote) at Wisconsin Department of Children and Families include Customer Service; Call Center; and English Language.
What education is required for Client Financial Services Coordinator (Remote) at Wisconsin Department of Children and Families?expand_more
Educational requirements for this role: Associate's degree preferred, or equivalent combination of education, training and experience.
What category does the Client Financial Services Coordinator (Remote) role belong to?expand_more
Client Financial Services Coordinator (Remote) at Wisconsin Department of Children and Families is part of the customer services job category on Recrutus.
About Wisconsin Department of Children and Families
The Wisconsin Department of Children and Families, headquartered in Madison, Wisconsin, operates within the Government Administration industry to support the state's youth and households. This agency oversees county-level administration of critical programs designed to assist children requiring protection or specialized services. Its responsibilities encompass adoption and foster care operations, licensing for out-of-home care facilities, and conducting background investigations for caregivers. The department also manages investigations into child abuse and neglect while delivering community-based juvenile justice services to ensure public safety and family stability.
Beyond direct child welfare, the organization administers the Wisconsin Works public assistance program. This includes the Wisconsin Shares child care subsidy, the YoungStar quality improvement initiative, and child support enforcement alongside paternity establishment efforts. The department further aligns with federal Temporary Assistance to Needy Families guidelines to provide income support. A core function involves ensuring families access affordable, high-quality early childhood care and education through the regulation and licensing of child care centers. Additionally, the Child Abuse and Neglect Prevention Board operates under the administrative oversight of the department, reinforcing its commitment to preventative care and systemic support across Wisconsin.
Browse more roles: All Wisconsin Department of Children and Families jobs, customer services jobs on Recrutus.