Bilingual Customer Service Rep

About LoanStar Title Loans

LoanStar Title Loans and its affiliated companies operate nearly 1,000 stores across more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, featuring straightforward terms and competitive pricing, all while delivering excellent customer service.

About the Role

The Bilingual Customer Service Representative plays a critical role in delivering exceptional support to a diverse customer base across the United States. As a primary point of contact, you will serve as the bridge between our customers and our services, ensuring satisfaction by handling requests promptly and professionally. This position requires effective communication in both English and a second language to address inquiries, resolve issues, and provide accurate information about our products.

By understanding customer needs and providing tailored solutions, you will contribute directly to customer retention and brand loyalty. The role involves collaborating with internal teams to escalate complex issues and improve overall service quality, ensuring consistent and high-quality delivery across all channels.

Work Environment & Schedule

This is a full-time, in-store position designed for stability and work-life balance. The schedule operates Monday through Friday from 10:00 AM to 6:00 PM, with rotating Saturdays from 9:00 AM to 2:00 PM. You will never be required to work on Sundays.

We value team members who are motivated, honest, and dependable, looking for a long-term career opportunity. We seek individuals who represent our company with integrity and professionalism within the communities we serve.

Hiring Process & Requirements

Candidates must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Equal Opportunity Employer

LoanStar Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.