Patient Account Associate II Credit Balances
Not Disclosed•Full-TimeOn-site
location_onCarlos Gilbert Elementary School, 300, Griffin Street, Santa Fe, Santa Fe County, New Mexico, 87501, United States
About the Role
This position is dedicated to providing extraordinary care to our customers by delivering friendly, courteous, and professional service. You will serve as a critical link in the revenue cycle, utilizing a broad understanding of account handling processes and advanced interpersonal skills to resolve complex payment issues in a timely and accurate manner.
In this role, you will identify appropriate payment details, research and validate payment postings, and make necessary adjustments. A key part of your day involves interpreting payer contracts to ensure all codes on patient accounts match agreements, navigating various payer claim portals, and initiating recoupments, payer refunds, or patient refunds as applicable. You will also interact effectively with others through oral and written communication, while assisting leadership in mentoring peers and training new associates.
Location and Schedule
This role is based at the Peaks Regional Office in Broomfield, Colorado. The position is scheduled for 40 hours per week.
Benefits and Well-being
Intermountain Health cares about your well-being—mind, body, and spirit. We provide a generous benefits package designed to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package on our careers site.
Equal Opportunity and Recruitment
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We utilize the HiredScore AI platform to improve your job application experience by matching your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules; your information is safe and used only for recruitment.
All positions are subject to close without notice.
Work location
Work model: On-site
Carlos Gilbert Elementary School, 300, Griffin Street, Santa Fe, Santa Fe County, New Mexico, 87501, United States
Santa Fe, New Mexico
Key Responsibilities
- check_circleInitiate payer recoupments, payer refunds, and patient refunds
- check_circleNavigate various payer claim portals and understand functionality
- check_circleTrain new and existing associates on processes and procedures
- check_circleInterpret payer contracts to ensure account codes match agreements
- check_circleIdentify trends in payer behavior and escalate workflow issues
- check_circleIdentify payment details and save backups as appropriate
- check_circleCommunicate effectively with others both orally and in writing
- check_circleResearch, validate, and adjust payment postings to resolve accounts
Requirements
- verifiedHigh School Diploma or equivalent (GED) required
- verifiedOne (1) years of experience in hospital or physician back-end revenue cycle required
- verifiedKnowledge of Medicaid and Medicare billing regulations required
- verifiedTwo (2) years of experience in hospital or physician insurance related activities preferred
Nice to Have
Two (2) years of experience in hospital or physician insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections).
