Associate Customer Onboarding Manager

About World Wide Technology

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. We combine the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through our Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, we help clients conceptualize, test, and validate innovative technology solutions for the best business outcomes before deploying them at scale.

With over 12,000 employees across WWT and Softchoice and more than 60 locations worldwide, our culture has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and creating a great place to work for all. Our mission is to create a profitable growth company that is also a Great Place to Work for All, benefiting our clients, partners, people, and communities globally.

About the Customer Experience Team

The Customer Experience (CX) team is focused on our customers first, partnering with them to ensure we understand their goals and applying the necessary efforts to achieve them. This team is a key driver in ensuring that any customer who commits to a contract with WWT sees success and continues to renew that business. As the industry shifts from transactional sales models to supporting recurring revenue, CX has become a thriving area of growth and opportunity. We view our customers as strategic advisors, fostering quality business outcomes and ensuring relationships continue to thrive.

The Role

As an Associate Customer Onboarding Manager, you will serve as the initial post-signature contact with clients, facilitating onboarding and software lifecycle activities for customers engaged in recurring revenue agreements. Your primary objective is to proactively eliminate obstacles, establish a robust foundation, and maximize the consumption of entitled software and features, thereby supporting customers in achieving their business goals.

This role requires you to effectively communicate the importance of onboarding initiatives, which are essential for establishing necessary conditions for success. You will operationalize a client's technology solution by leveraging thorough knowledge of software entitlements, functionalities, and best practices. Upon achieving operational readiness, you will adopt the client's objectives as your own, focusing exclusively on ensuring their success in advancing their business strategies. This position offers an excellent opportunity for highly driven individuals to broaden their understanding of business operations while engaging with highly motivated individuals on high-performance teams.

Our Culture and Benefits

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members. The well-being of WWT employees is essential, and we offer one of the best benefits packages in the industry, including comprehensive health and wellbeing programs, financial benefits like profit sharing and 401k matching, and generous paid time off.

Equal Opportunity

WWT is an Equal Opportunity Employer. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to remaining a great place to work for All.