Customer Service Representative
Not Disclosed•Full-TimeOn-site
location_on776, Baxter Street Southeast, Third Ward, Grand Rapids, Kent County, Michigan, 49503, United States
About the Role
As a Customer Service Representative, you will serve as a key contact and liaison for customers, ensuring their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests, and providing support in a timely, professional, and courteous manner. This role is designed to ensure every customer experience is top-notch while actively supporting the sale of Graybar goods and services.
The Value of Graybar
At Graybar, our employees are the heart and soul of the company. We believe that employees with diverse perspectives bring the ideas and innovative thinking needed to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures, and experiences because we believe it is the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership, and inclusion. We believe that everyone should be treated with dignity and respect, working to build a collaborative environment where employees have the opportunity to grow, learn, and make a difference, both as individuals and as part of the team. Our employee ownership culture is all about working as one team and moving forward together, while honoring the unique value each person brings to our company.
Apply Now
If you are ready to make a difference, apply now to find out what's next for you. If this specific role is not the right fit, you can let us know you're interested in a future opportunity by clicking "Introduce Yourself" in the top-right corner of the page or by creating an account to set up email alerts for new job postings that meet your interests.
Equal Opportunity
Graybar is an Equal Opportunity Employer/Vet/Disabled.
Work location
Work model: On-site
776, Baxter Street Southeast, Third Ward, Grand Rapids, Kent County, Michigan, 49503, United States
Grand Rapids, Michigan
Key Responsibilities
- check_circleProvide support on product selection and application to customers
- check_circleHandle incoming and outgoing customer calls and written correspondence professionally
- check_circleEnter orders and manage order maintenance, pricing, and billing
- check_circleCoordinate customer service requests including expediting, credit, and claims
- check_circleActively sell Graybar goods and services during inbound calls
- check_circleEnsure follow-up on all customer issues to maintain top-notch quality
Requirements
- verifiedHigh School education
- verified2 year or 4 year degree preferred
- verifiedSome retail or counter sales experience preferred
Nice to Have
Some retail or counter sales experience. 2 year or 4 year degree.
Benefits & Perks
check_circleMultiple plan options for Medical, Dental, Vision, and Prescription Drug benefitscheck_circleLife Insurance coverage for you and options for your familycheck_circleFlexible Spending Accounts to save on expensescheck_circleDisability Benefits at no cost to youProfit Sharing Plans to share in company success
Similar Job Opportunities
Skills, education and keywords
Education: High School education required.
Frequently asked questions about Customer Service Representative at Graybar
What does a Customer Service Representative at Graybar do?expand_more
Day-to-day, the Customer Service Representative at Graybar will provide support on product selection and application to customers; handle incoming and outgoing customer calls and written correspondence professionally; enter orders and manage order maintenance, pricing, and billing; and coordinate customer service requests including expediting, credit, and claims.
What are the requirements for this Customer Service Representative role?expand_more
To qualify for the Customer Service Representative at Graybar position, applicants should have: High School education; 2 year or 4 year degree preferred; and Some retail or counter sales experience preferred.
Where is the Customer Service Representative role at Graybar located?expand_more
Customer Service Representative at Graybar is based in 776, Baxter Street Southeast, Third Ward, Grand Rapids, Kent County, Michigan, 49503, United States. This is a on-site role.
Is this Customer Service Representative job remote, hybrid, or on-site?expand_more
Graybar has listed this Customer Service Representative role as on-site.
How much experience is required for this Customer Service Representative role?expand_more
Candidates for Customer Service Representative at Graybar should have mid level.
What education is required for Customer Service Representative at Graybar?expand_more
Educational requirements for this role: High School education required.
What category does the Customer Service Representative role belong to?expand_more
Customer Service Representative at Graybar is part of the customer services job category on Recrutus.