Service Advisor
Not Disclosed•Full-TimeOn-site
location_onTyrrell-Doyle Used Cars, 1618, Westland Road, Cheyenne, Laramie County, Wyoming, 82001, United States
As a Service Advisor at our Cheyenne location, you serve as the vital connection between our customers and our business. Your primary mission is to facilitate seamless transactions by understanding customer needs and orchestrating job priorities with our technicians. You will uphold the "Rocky Mountain Promise" in every interaction, ensuring that every customer feels heard, valued, and confident in the care of their vehicle.
In this role, you will build sustainable relationships of trust through open and interactive communication. You are expected to know your customers by name and go the extra mile to engage them, whether that means persuading them to reconsider deferring work or simply ensuring they have a positive experience. You will work hand-in-hand with the parts manager and technicians, ensuring everyone is set up for success while maintaining the highest standards of professionalism in the service office.
Your day begins by ensuring the office and phones are staffed during business hours, with a strict rotation for breaks to guarantee constant coverage. You will manage the flow of vehicles from the moment they arrive, collecting keys and coordinating with technicians to move units into the bays. A significant portion of your time is dedicated to accurate documentation, including the "3 C's" (Complaint, Cause, Correction) and ensuring all work orders are properly categorized and updated in the Mitchell system.
You will be responsible for presenting accurate estimates to customers within two hours of diagnosis, utilizing Pro-Demand for labor lookups and applying the appropriate buffer. Communication is key; you will make all follow-up calls between 10:00 AM and 2:00 PM and ensure that no Estimated Time of Arrival (ETA) is given without the Service Manager's approval. You will also monitor Work in Progress (WIP) daily, keeping scheduler and priority screens updated, and maintain an ongoing handover email to the shop's email address at the end of your shift to ensure continuity.
Candidates selected for an interview will be contacted directly by the Branch Manager. The process focuses on assessing your communication skills, your ability to adapt to different customer personalities, and your familiarity with record-keeping and computer programs. We look for individuals who are punctual, organized, and ready to take ownership of the customer experience from the first call to the final invoice.
We are committed to creating a professional environment where every team member is treated with respect. We consider qualified applicants regardless of background, fostering a culture of trust and accountability within our service office.
Work model: On-site
Tyrrell-Doyle Used Cars, 1618, Westland Road, Cheyenne, Laramie County, Wyoming, 82001, United States
Cheyenne, Wyoming
Rocky Mountain Mobile Truck Service and Repair Centers operates within the motor vehicle manufacturing sector, specializing in comprehensive maintenance and repair solutions for heavy-duty trucks. Headquartered in Brighton, CO, the company has served fleets across Colorado and Idaho for more than two decades. As a locally owned and operated business, it delivers fast, knowledgeable, and friendly service to minimize vehicle downtime.
The organization provides a wide range of essential services, including quick roadside repairs, trailer tire replacement following blowouts, and complete engine overhauls for delivery trucks. Their approach focuses on ensuring heavy trucks are fixed correctly during the first visit. By offering a one-stop solution for entire fleets, the company aims to simplify the repair and maintenance process for commercial operators.
Browse more roles: All Rocky Mountain Mobile Truck Service and Repair Centers jobs, customer services jobs on Recrutus.
Experience
Mid Level
Job Type
Full-Time
