Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO)
Not Disclosed•Full-TimeOn-site
location_onOn-site
About BNY Mellon
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Our recent accolades include being named America's Most Innovative Companies, World's Most Admired Companies, and Most Just Companies by Fortune and Just Capital in 2025.
About the Role
We are seeking a Senior Vice President, Client Service Manager to join our Structured Debt Client Platform team in Houston, TX. In this position, you will lead multiple client service teams responsible for providing quality support to clients with complex transactions and resolving operational issues daily.
You will serve as a strategic partner to business leaders, maintaining relationships to report client trends and needs while providing forward-looking insights to drive future revenue growth. Your day-to-day involves setting policies and procedures, resolving highly complex or non-routine issues from senior-level clients, and determining needed improvements through the review and analysis of reported problems. You will also contribute to the development of strategic initiatives designed to improve the overall client service experience and team productivity.
Beyond operational oversight, you will recruit, direct, motivate, and develop staff, maximizing their individual contributions and professional growth. This role is critical for ensuring our teams effectively support multiple, complex client accounts while fostering a culture of excellence.
Our Culture and Benefits
At BNY, our culture speaks for itself. We offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Equal Opportunity Employer
BNY is an Equal Employment Opportunity/Affirmative Action Employer. We consider qualified applicants regardless of background, including underrepresented racial and ethnic groups, females, individuals with disabilities, and protected veterans.
Work location
Work model: On-site
On-site
Key Responsibilities
- check_circleResolve highly complex or non-routine issues and inquiries from senior-level client individuals
- check_circleContribute to strategic initiatives designed to improve client service experience and team productivity
- check_circleDetermine needed improvements through review and analysis of problems reported by teams and clients
- check_circleManage multiple client service teams responsible for transaction support and daily operational issue resolution
- check_circleSet policies and procedures for teams managed to ensure operational consistency
- check_circleMaintain relationships with business leaders to report client trends, needs, and provide forward-looking insights
- check_circleRecruit, direct, motivate, and develop staff to maximize individual contribution and professional growth
Requirements
- verifiedBachelor's degree or equivalent combination of education and experience
- verifiedMBA preferred
- verified7-10 years total work experience
- verified3 years management experience preferred
- verifiedExperience in operational area and/or client services
- verifiedStrong background in Structured Finance (CLOs), Fund Administration, and/or Alternative Asset management
- verifiedClient Service/Operations experience within financial services
- verifiedCorporate Trust background
- verifiedStrong background in engaging institutional clients
- verifiedStrong data analysis and problem-solving skills
Nice to Have
MBA degree. 7-10 years of total work experience with at least 3 years of management experience. Experience in an operational area and/or client services. Strong background in Structured Finance (ideally in CLOs), Fund Administration and/or Alternative Asset management. Client Service/Operations experience within financial services. Corporate Trust background. Strong background in engaging institutional clients to grow revenue and/or deliver against service obligations. Strong data analysis and problem-solving skills to review test results versus expected results.
Benefits & Perks
check_circleGenerous paid leaves including paid volunteer time
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Skills, education and keywords
Skills: Structured Finance, Clo, Fund Administration, Alternative Asset Management, Client Services, Operations, Corporate Trust, Data Analysis.
Education: Bachelor's degree or equivalent combination of education and experience required; MBA preferred.
Frequently asked questions about Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) at BNY
What does a Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) at BNY do?expand_more
In this Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) at BNY role, you will resolve highly complex or non-routine issues and inquiries from senior-level client individuals; contribute to strategic initiatives designed to improve client service experience and team productivity; determine needed improvements through review and analysis of problems reported by teams and clients; and manage multiple client service teams responsible for transaction support and daily operational issue resolution.
What are the requirements for this Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) role?expand_more
To qualify for the Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) at BNY position, applicants should have: Bachelor's degree or equivalent combination of education and experience; MBA preferred; 7-10 years total work experience; 3 years management experience preferred; Experience in operational area and/or client services; and Strong background in Structured Finance (CLOs), Fund Administration, and/or Alternative Asset management.
Where is the Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) role at BNY located?expand_more
Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) at BNY is based in On-site. This is a on-site role.
Is this Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) job remote, hybrid, or on-site?expand_more
BNY has listed this Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) role as on-site.
How much experience is required for this Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) role?expand_more
Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) at BNY typically requires 7–10 years of relevant experience at the executive level.
What skills do you need for the Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) role at BNY?expand_more
Key skills for Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) at BNY include Structured Finance; Clo; Fund Administration; Alternative Asset Management; Client Services; Operations; Corporate Trust; and Data Analysis.
What education is required for Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) at BNY?expand_more
Educational requirements for this role: Bachelor's degree or equivalent combination of education and experience required; and MBA preferred.
What category does the Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) role belong to?expand_more
Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO) at BNY is part of the accounting & finance job category on Recrutus.