Senior Specialist, Patient Access

About Ensemble

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We keep communities healthy by keeping hospitals healthy. Recognizing that healthcare requires a human touch, we believe that every interaction should be meaningful. Our people are the most important part of who we are; by empowering them to challenge the status quo, we ensure they make the difference.

Our O.N.E. Purpose drives everything we do:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity.
• Striving for Excellence: Execute at a high level by delivering outstanding results and demonstrating our "Best in KLAS" principles.

We are an award-winning company, recognized as a five-time winner of "Best in KLAS" (2020-2022, 2024-2025), a Black Book Research Top Revenue Cycle Management Outsourcing Solution, and a Fortune Media Best Workplace in Healthcare. We invest in your professional development, offer comprehensive benefits, and foster a culture rooted in collaboration, growth, and innovation.

About the Role

The Senior Patient Access Specialist serves as a vital link in our mission to deliver compassionate, high-quality care. In this onsite role based in Pittsburgh, PA, you will perform admitting duties for all patients receiving services at Ensemble Health Partners. Beyond standard operations, this position involves senior-level responsibilities such as training new hires, developing staff schedules, and providing after-hours support.

You will act as the SMART for the department, ensuring that every patient interaction is handled with the appropriate level of compassion while adhering to strict regulatory compliance requirements. Your day will involve guiding patients through the admission process, explaining consent forms, verifying insurance eligibility, and collecting point-of-service payments. You will also utilize quality auditing systems to ensure accounts are corrected and accurate, serving as a resource for the broader organization.

We are looking for someone who is inquisitive and open to innovation, including exploring how AI can alleviate friction and improve patient experiences. This role is designed for those who want to thrive in a supportive environment where they are given the tools and resources to succeed.

Hiring Process

To join our team, please submit your application highlighting your relevant experience in revenue cycle management and patient access. We value candidates who demonstrate a commitment to our core values and a passion for healthcare.

Equal Opportunity Employer

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable laws. We also prohibit harassment based on these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act. If you require accommodation in the application process, please contact TA@ensemblehp.com.