Senior Director, Process & Services Excellence
Not Disclosed•Full-TimeOn-site
location_onBen Franklin Court, San Mateo, San Mateo County, California, 94401, United States
About the Role
The Senior Director of Process & Service Excellence serves as a senior leader within the Operational Strategy and Enablement team, driving enterprise-wide operational excellence across Global Technology Solutions (GTS). This role is pivotal in ensuring alignment between strategic objectives and operational execution, enabling scalable processes, effective program management, and sustainable transformation throughout the organization.
You will partner closely with Program Management, Portfolio Governance, and Adoption & Change Enablement (ACE) leaders to embed an Operational Excellence (OE) mindset into the GTS operating model and culture. The position focuses on simplifying and standardizing business processes and service delivery across all regions and centers of excellence by leading continuous improvement initiatives. By leveraging proven approaches such as Lean, Six Sigma, A3 Thinking, Kaizen, Design Thinking, Systems Thinking, Agile, and ITIL-4, you will champion a culture of scientific thinking and systems mindset.
In this capacity, you will establish operational metrics and dashboards that link performance directly to business outcomes, implementing operating mechanisms like daily/weekly management routines and executive ops reviews. You will also lead a distributed network of process excellence practitioners, fostering a community of practice that proactively engages OE/CI professionals across the enterprise.
Work location
Work model: On-site
Ben Franklin Court, San Mateo, San Mateo County, California, 94401, United States
San Mateo, California
Key Responsibilities
- check_circleDrive enterprise-wide operational excellence across Global Technology Solutions
- check_circleEstablish operational metrics and dashboards linking performance to business outcomes
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Skills, education and keywords
Skills: Lean, Six Sigma, A3 Thinking, Kaizen, Design Thinking, Systems Thinking, Agile, Itil-4, Capa, Lean Six Sigma Black Belt.
Education: Bachelor's Degree in Business Administration, Computer Science, Engineering or equivalent; Masters degree preferred.
Frequently asked questions about Senior Director, Process & Services Excellence at BeOne Medicines
What does a Senior Director, Process & Services Excellence at BeOne Medicines do?expand_more
Day-to-day, the Senior Director, Process & Services Excellence at BeOne Medicines will drive enterprise-wide operational excellence across global technology solutions; establish operational metrics and dashboards linking performance to business outcomes; lead and develop a distributed network of process excellence practitioners; and manage a team of process excellence managers and external consulting resources.
What are the requirements for this Senior Director, Process & Services Excellence role?expand_more
BeOne Medicines is looking for candidates who meet the following requirements: Bachelor's Degree in Business Administration, Computer Science, Engineering or equivalent; Masters degree preferred; BA/BS degree with 12+ years of progressive leadership in enterprise process excellence; MA/MS/MBA with 8+ years of progressive leadership in enterprise process excellence; Proven experience in regulated industries preferred; and Lean Six Sigma Black Belt.