Security Technician
Not Disclosed•Full-TimeOn-site
location_onVirginia Union University, Admiral Street, Northside, Richmond, Virginia, 23232, United States
About the Team
Securitas Technology is a world-leading provider of integrated security solutions, serving as a key part of the global Securitas organization. With over 13,000 colleagues across 40 countries, our mission is to help make the world a safer place by delivering an unparalleled client experience. We power a connected ecosystem of health, safety, and security solutions, protecting people, customers, and assets for businesses of all types and sizes.
Our service teams are dedicated to maintaining the integrity of our clients' security infrastructure. We provide comprehensive support for our full portfolio of video, access, intrusion, fire, and integrated systems, ensuring that our clients receive the "Securitas Technology Difference" through reliable, long-term partnerships.
About the Role
This position serves as the primary point of contact for all post-installation issues regarding our systems and equipment at client sites. You will be responsible for ensuring application uptime and system performance by responding to trouble tickets and executing preventative maintenance tasks. The role requires a blend of independent problem-solving and collaborative teamwork to diagnose and resolve complex application issues.
Your day-to-day activities will involve performing routine configuration changes, documenting all system modifications through digital tracking systems, and producing high-quality technical documentation for both technical and non-technical audiences. You will also lead pre-deployment end-to-end testing of upgrades and perform on-site installations of software modifications and major system changes. This role is vital for maintaining the reliability of our connected ecosystem and ensuring our clients feel secure in their environments.
Our Culture
We are a nationwide provider of security solutions and an equal opportunity employer committed to building a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve. We foster a culture where a positive attitude and strong work ethic are essential to our collective success.
Hiring Process
Interested candidates should submit their application through our careers portal. The selection process typically involves a review of qualifications followed by an interview to assess technical knowledge and cultural fit. We look for individuals who are passionate about security technology and dedicated to delivering exceptional service.
Work location
Work model: On-site
Virginia Union University, Admiral Street, Northside, Richmond, Virginia, 23232, United States
Richmond, Virginia
Key Responsibilities
- check_circleRespond to trouble tickets to ensure application uptime and system performance
- check_circleDiagnose and resolve application issues individually and as a team
- check_circleExecute preventative maintenance tasks to maximize application availability
- check_circleDocument all system modifications through a digital change control tracking system
- check_circlePerform pre-deployment end to end testing of all upgrades and major modifications
- check_circlePerform routine configuration changes including user permissions and application settings
- check_circleProduce quality technical documentation for both technical and non-technical audiences
- check_circlePerform on-site installations of software upgrades and major modifications
Requirements
- verifiedHigh School diploma or equivalent
- verifiedExperience installing and troubleshooting low voltage equipment
- verifiedWorking knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
- verifiedWorking knowledge of network communications and IP addressing
- verifiedWorking knowledge of Microsoft Office
- verifiedNICET certification or State Fire License preferred
- verifiedESA Certified Alarm Technician preferred
- verifiedNTS Certified Service Technician preferred
Nice to Have
Experience with Bosch, Silent Knight fire alarm systems. Experience with Simplex, Notifier, Edwards, Siemens, or other commercial fire systems. NICET certification or State Fire License. ESA Certified Alarm Technician certification. NTS Certified Service Technician certification. Certifications in enterprise grade CCTV and Access Control.
Benefits & Perks
check_circlePaid company trainingcheck_circleMedical, Dental, Vision, and Life Insurancecheck_circle401K with 60% Match up to 6% of salarycheck_circlePaid vacation, holiday, and sick timecheck_circleEducational Assistancecheck_circleCompany vehicle, laptop, and cell phone providedcheck_circleWide variety of employee discounts on travel, equipment, and more