Scheduler - Alarm Services
Not Disclosed•Full-TimeOn-site
location_on18643, Irvine Way, Shady Oak Grove, Lakeville, Dakota County, Minnesota, 55044, United States
About the Team
Securitas Technology is a world-leading provider of integrated security solutions dedicated to protecting, connecting, and optimizing businesses of all sizes. With over 13,000 colleagues across 40 countries, our mission is to make the world a safer place while delivering an unparalleled client experience. Our people, knowledge, and technology power a connected ecosystem of health, safety, and security services, placing our clients at the heart of everything we do.
About the Role
As a Service Dispatch Specialist, you will serve as the vital link between our customers and our field technicians. In this role, you are the main point of contact for creating and scheduling service tickets, ensuring that our operations run smoothly and efficiently. Your day involves managing technician schedules, assigning daily tasks, and collaborating with the team to assess and prioritize urgent tickets as they arise.
You will be responsible for forecasting workload two to three days in advance and maintaining the dispatch board to ensure optimal resource allocation. A key part of your day-to-day involves communicating with customers regarding parts availability and updating systems with real-time technician status. You will also participate in daily conference calls with District Service Managers to escalate any concerns regarding service level agreements or technician availability, ensuring that our commitment to urgency and accuracy is met.
Our Culture and Values
We are an equal opportunity employer committed to building a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees as we serve our customers and the communities we support. We foster a team environment where continuous improvement and a positive attitude are essential to our success.
Work location
Work model: On-site
18643, Irvine Way, Shady Oak Grove, Lakeville, Dakota County, Minnesota, 55044, United States
Lakeville, Minnesota
Key Responsibilities
- check_circleSchedule and coordinate service calls
- check_circleCreate dispatch tickets for service calls
- check_circleDispatch service technicians to their calls
- check_circleDebrief service technicians after completion of each call
- check_circleUpdate the system with the technicians on call and time off schedules
- check_circleForecast workload for 2–3 days out
- check_circleContact customers with a parts pending status as parts are received
- check_circleProvide technician support regarding ticket information and directions
- check_circleAcknowledge all new and update existing tickets
- check_circleParticipate in daily conference calls with District Service Managers
Requirements
- verifiedHigh School Diploma
- verified1-3 years customer service or call center experience
- verified40+ words per minute typing speed
- verifiedMicrosoft Word and Excel skills
Nice to Have
Some college
Benefits & Perks
check_circleMedical, Dental, Vision, and Life Insurancecheck_circleCompany Paid Short Term and Long-Term Disabilitycheck_circle401K with 60% Match up to 6% of salarycheck_circlePaid vacation, holiday and sick timecheck_circlePaid company trainingcheck_circleEducational Assistancecheck_circleOpportunity for annual merit pay increasescheck_circleWide variety of employee discounts on travel, equipment, and more
