Rooms Controller
Not Disclosed•Full-TimeOn-site
location_onStockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States
About the Role
The Rooms Controller is a pivotal position designed to ensure the seamless flow of room allocation, guest arrivals, and reservation management. By collaborating closely with the Front Office team, this role directly influences guest satisfaction, operational efficiency, and revenue management, particularly during high-demand periods.
Day in the Life
In this role, you will lead and support Guest Service Agents to deliver flawless check-in experiences. Your day involves proactively blocking and pre-registering suites and rooms in the Property Management System (PMS) based on specific guest requests, while strategically assigning VIPs in alignment with sales and management priorities. You will serve as the central communication point for oversells, special accommodations, and operational challenges, ensuring the front desk and leadership are always informed.
You will also verify billing details for third-party payments and group blocks, audit reservations on group resumes for accuracy, and partner with engineering and housekeeping to maintain precise records of out-of-order rooms. Attending Daily Business Review meetings will keep you aligned with current business trends and booking patterns, allowing you to protect blocked rooms during sold-out periods to safeguard future arrivals.
Hiring Process
Candidates with a strong guest-first mindset and the ability to manage multiple priorities under pressure are encouraged to apply. The selection process focuses on identifying individuals with clear communication skills and proficiency in property management systems.
Equal Opportunity
We are an equal opportunity employer committed to building a diverse and inclusive team.
Work location
Work model: On-site
Stockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States
Nashville, Tennessee
Key Responsibilities
- check_circleLead and support Guest Service Agents in delivering seamless guest check-in experiences
Similar Job Opportunities
Skills, education and keywords
Skills: Property Management Systems.
Education: High school diploma or equivalent required.
Frequently asked questions about Rooms Controller at HM Alpha Hotels & Resorts
What does a Rooms Controller at HM Alpha Hotels & Resorts do?expand_more
A Rooms Controller at HM Alpha Hotels & Resorts is responsible for the following: Lead and support Guest Service Agents in delivering seamless guest check-in experiences; Proactively block and pre-register suites and rooms in the PMS according to guest requests; Assign VIPs strategically in alignment with sales, events, and management priorities; and Audit reservations on group and tour resumes to confirm accuracy in billing and room blocks.
What are the requirements for this Rooms Controller role?expand_more
HM Alpha Hotels & Resorts is looking for candidates who meet the following requirements: High school diploma or equivalent; Minimum 6 months of experience in a hotel rooms division or front office role; and Proficiency in property management systems (PMS).
Where is the Rooms Controller role at HM Alpha Hotels & Resorts located?expand_more
Rooms Controller at HM Alpha Hotels & Resorts is based in Stockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States. This is a on-site role.