RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)
Not Disclosed•Full-TimeOn-site
location_onPhoenix Convention Center, East Monroe Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States
About Micro Center
Micro Center is the nation's leading computer and electronic device big box retailer, offering an industry-leading selection of over 40,000 premier computer products. Our success over the last 40+ years is built on a core promise to take care of both our associates and customers, supported by the most knowledgeable staff in the business. Passion, energy, and commitment define life at Micro Center, where we prioritize developing long-term customer relationships and delivering exceptional service.
About the Role
We are seeking a self-motivated and results-oriented Retail Customer Service Supervisor (Front End Supervisor) to join our team. In this role, you will serve as a floor leader or manager-in-charge, ensuring that operational policies are properly carried out and customer satisfaction standards are met. You will oversee front-end staffing, training, and scheduling to ensure competent associates are hired to service our customers effectively. Your day-to-day responsibilities include providing regular coaching on customer satisfaction and sales presentations, leading freight flow and merchandise processing, and maintaining accurate store office functions. You will also partner with senior management to handle human resource issues and support loss prevention efforts.
Growth Opportunities
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team to see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places.
Equal Opportunity
Micro Center is an Equal Opportunity Employer. We consider qualified applicants regardless of background.
Work location
Work model: On-site
Phoenix Convention Center, East Monroe Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States
Phoenix, Arizona
Key Responsibilities
- check_circleEnsure operational policies and customer satisfaction standards are met
- check_circleProvide coaching and feedback to associates on customer service and sales
- check_circleOversee execution of ad set and visual merchandising standards
- check_circlePartner with senior management on human resource issues
- check_circleServe as floor leader or manager-in-charge during manager absences
- check_circleManage front end staffing, training, and scheduling activities
- check_circleEnsure accurate and timely completion of store office functions
- check_circleLead freight flow, merchandise processing, and inventory control
Requirements
- verifiedHigh school diploma or equivalent
- verifiedProficiency in Microsoft Office
- verifiedExperience in retail operations, cash handling, loss prevention, inventory control and merchandising
- verifiedTwo or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
Nice to Have
Experience in a lead or supervisory role.
Benefits & Perks
check_circleMedical, Dental and Vision Benefits Coverage for Regular Full-Time Associatescheck_circle401K Plan with Company Matchcheck_circleEmployee Discount that includes a Friends & Family Discount Programcheck_circleTuition Reimbursement & Education DiscountsPaid Time Off for Regular Associates
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Cash Handling, Loss Prevention, Inventory Control, Merchandising.
Education: High school diploma or equivalent required.
Frequently asked questions about RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) at Micro Center
What does a RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) at Micro Center do?expand_more
In this RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) at Micro Center role, you will ensure operational policies and customer satisfaction standards are met; provide coaching and feedback to associates on customer service and sales; oversee execution of ad set and visual merchandising standards; and partner with senior management on human resource issues.
What are the requirements for this RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) role?expand_more
To qualify for the RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) at Micro Center position, applicants should have: High school diploma or equivalent; Proficiency in Microsoft Office; Experience in retail operations, cash handling, loss prevention, inventory control and merchandising; and Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role.
Where is the RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) role at Micro Center located?expand_more
RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) at Micro Center is based in Phoenix Convention Center, East Monroe Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States. This is a on-site role.
Is this RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) job remote, hybrid, or on-site?expand_more
Micro Center has listed this RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) role as on-site.
How much experience is required for this RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) role?expand_more
Candidates for RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) at Micro Center should have mid level.
What skills do you need for the RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) role at Micro Center?expand_more
Key skills for RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) at Micro Center include Microsoft Office; Cash Handling; Loss Prevention; Inventory Control; and Merchandising.
What education is required for RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) at Micro Center?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) role belong to?expand_more
RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) at Micro Center is part of the retail job category on Recrutus.