Repair Operations Account Coordinator - Shipping & Customer Support
Not Disclosed•ContractorOn-site
location_onLeafy Pass, Groves, Orchard Hills, Irvine, Orange County, California, 92602, United States
About the Role
The Repair Operations Account Coordinator is a specialized operational role designed to bridge the gap between technical repair activities and customer communication. This position is distinct from finance, accounting, sales, or general account management; instead, it focuses exclusively on the lifecycle of repair orders, service documentation, and shipment logistics.
In this onsite capacity, you will serve as the central hub for repair operations in Irvine, CA. Your day-to-day involves supporting customer repair activities from the moment an order is received through to final shipment. You will manage the flow of critical documentation, including packing lists, shipping labels, air bills, and delivery records, ensuring every piece of paperwork aligns with technical data and customer expectations.
This role requires a high degree of precision and organization. You will be responsible for updating customer portals, ERP/CRM systems, and ticketing platforms to maintain accurate records of repair activities and shipment statuses. By performing final administrative quality checks and tracking operational deadlines, you ensure that the repair depot runs smoothly and that customers receive timely updates on their service requests.
Work location
Work model: On-site
Leafy Pass, Groves, Orchard Hills, Irvine, Orange County, California, 92602, United States
Irvine, California
Key Responsibilities
- check_circleSupport customer repair activity from order receipt through shipment
- check_circleAssist with repair quotes, service orders, return authorizations, and shipment status updates
- check_circlePrepare and review shipment documentation including packing lists, shipping labels, and air bills
- check_circleUse FedEx Manager or similar platforms to manage incoming and outgoing shipments
- check_circleUpdate customer portals, ERP/CRM systems, and repair management databases
- check_circleMaintain accurate customer records, repair activity details, and technical data entry
- check_circleTrack shipment deadlines, pending inquiries, and operational priorities
- check_circlePerform final administrative quality checks on repair and shipping records
Requirements
- verifiedHigh school diploma or equivalent
- verified2+ years of customer service, repair depot, shipping/order support, logistics, administrative operations, or related experience
- verifiedExperience with repair orders, service orders, return authorizations, customer follow-up, shipment documentation, packing lists, shipping labels, tracking numbers, or similar order/shipping records
- verifiedExperience using FedEx Manager or another shipping platform
- verifiedExperience using customer portals, databases, ERP systems, CRM systems, ticketing systems, or repair/order management systems
- verifiedMicrosoft Excel and Word proficiency
- verifiedAbility to type at least 40 WPM accurately
- verifiedAbility to work onsite in Irvine, CA, Monday through Friday
Nice to Have
Experience in repair depot, service repair center, RMA, logistics, shipping, or order-processing; experience with repair quote or service quote follow-up; experience with customer portal and shipment tracking; experience preparing pre-invoicing packets or customer/order documentation packets; experience working in a procedure-driven or quality-focused environment.
Similar Job Opportunities
Skills, education and keywords
Skills: Fedex Manager, Erp, CRM, Microsoft Excel.
Education: High school diploma or equivalent.
Frequently asked questions about Repair Operations Account Coordinator - Shipping & Customer Support at Hired
What does a Repair Operations Account Coordinator - Shipping & Customer Support at Hired do?expand_more
In this Repair Operations Account Coordinator - Shipping & Customer Support at Hired role, you will support customer repair activity from order receipt through shipment; assist with repair quotes, service orders, return authorizations, and shipment status updates; prepare and review shipment documentation including packing lists, shipping labels, and air bills; and use fedex manager or similar platforms to manage incoming and outgoing shipments.
What are the requirements for this Repair Operations Account Coordinator - Shipping & Customer Support role?expand_more
Hired is looking for candidates who meet the following requirements: High school diploma or equivalent; 2+ years of customer service, repair depot, shipping/order support, logistics, administrative operations, or related experience; Experience with repair orders, service orders, return authorizations, customer follow-up, shipment documentation, packing lists, shipping labels, tracking numbers, or similar order/shipping records; Experience using FedEx Manager or another shipping platform; Experience using customer portals, databases, ERP systems, CRM systems, ticketing systems, or repair/order management systems; and Microsoft Excel and Word proficiency.
Where is the Repair Operations Account Coordinator - Shipping & Customer Support role at Hired located?expand_more
Repair Operations Account Coordinator - Shipping & Customer Support at Hired is based in Leafy Pass, Groves, Orchard Hills, Irvine, Orange County, California, 92602, United States. This is a on-site role.
Is this Repair Operations Account Coordinator - Shipping & Customer Support job remote, hybrid, or on-site?expand_more
Hired has listed this Repair Operations Account Coordinator - Shipping & Customer Support role as on-site.
How much experience is required for this Repair Operations Account Coordinator - Shipping & Customer Support role?expand_more
Repair Operations Account Coordinator - Shipping & Customer Support at Hired typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Repair Operations Account Coordinator - Shipping & Customer Support role at Hired?expand_more
Key skills for Repair Operations Account Coordinator - Shipping & Customer Support at Hired include Fedex Manager; Erp; CRM; and Microsoft Excel.
What education is required for Repair Operations Account Coordinator - Shipping & Customer Support at Hired?expand_more
Educational requirements for this role: High school diploma or equivalent.
What category does the Repair Operations Account Coordinator - Shipping & Customer Support role belong to?expand_more
Repair Operations Account Coordinator - Shipping & Customer Support at Hired is part of the admin job category on Recrutus.
About Hired
Hired, headquartered in New York, operates within the IT Services and IT Consulting industry as a specialized recruitment entity. As of mid-June 2024, the organization functions as part of LHH Recruitment Solutions, a partner supporting organizations in securing contract and direct-hire talent. This integration combines Hired's capabilities with LHH's broader portfolio to address evolving market demands through a unified, comprehensive service model.\n The combined offering delivers professional recruitment alongside career mobility, leadership development, outplacement, and executive career advisory solutions. This structure allows businesses to access a wider range of employment strategies under one umbrella. LHH maintains a long-established Tech Practice that serves companies of varying scales across multiple technology sectors. These sectors include software development, IT infrastructure, business systems, data management, and leadership roles. The partnership aims to provide a more integrated approach to talent acquisition and workforce planning for clients seeking technical expertise.
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