Remote Customer Service Representative | Bilingual | Mexico
Not Disclosed•Full-TimeRemote
location_on23, Church Avenue Southwest, Roanoke, Virginia, 24011, United States
We are currently hiring Remote Customer Service Representatives across Mexico to support growing US-based customer support operations. This is a fully remote position designed for experienced customer service professionals who possess strong English communication skills and the ability to thrive in fast-paced support environments.
We welcome candidates with diverse experience backgrounds, including Customer Support, Healthcare Support, Technical Support, Billing Support, Sales Support, Appointment Scheduling, Collections, Administrative Support, Live Chat/Email Support, Retention/Escalations, and general Call Center/BPO environments.
This is an English-speaking role that requires strong written and verbal English communication skills. All resumes and CVs must be submitted in English to be considered for the position.
To ensure fairness and consistency, all applicants must complete every stage of the hiring process. The process includes:
- Resume and Prescreen Questionnaire Review
- One-Way Video Interview
- Live Interview
- Final Interview
Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement. Incomplete applications may automatically be removed from consideration.
If you are an experienced customer service professional looking for long-term remote opportunities with growing international teams, we encourage you to apply.
Work location
Work model: Remote
23, Church Avenue Southwest, Roanoke, Virginia, 24011, United States
Roanoke, Virginia
Key Responsibilities
- check_circleHandle inbound and outbound customer interactions
- check_circleUtilize multiple systems to multitask efficiently
- check_circleCommunicate professionally with US-based customers in English
- check_circleManage customer support inquiries via phone, chat, or email
- check_circleCoordinate billing, scheduling, or collections tasks as needed
- check_circleSupport retention efforts and escalate complex issues
Requirements
- verifiedStrong English communication skills
- verifiedPrevious US BPO/call center experience
- verifiedWindows 11 PC
- verified12–16 GB RAM
- verifiedDual monitors
- verifiedWebcam
- verifiedFibre internet with wired connection
- verifiedBackup power solution
- verifiedMicrosoft Teams / Office 365
- verifiedResume submitted in English
Nice to Have
Experience in Customer Support, Healthcare Support, Technical Support, Billing Support, Sales Support, Appointment Scheduling, Collections, Administrative Support, Live Chat / Email Support, Retention / Escalations, or Call Center / BPO Environments.
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Frequently asked questions about Remote Customer Service Representative | Bilingual | Mexico at Resolv Global
What does a Remote Customer Service Representative | Bilingual | Mexico at Resolv Global do?expand_more
A Remote Customer Service Representative | Bilingual | Mexico at Resolv Global is responsible for the following: Handle inbound and outbound customer interactions; Utilize multiple systems to multitask efficiently; Communicate professionally with US-based customers in English; and Manage customer support inquiries via phone, chat, or email.
What are the requirements for this Remote Customer Service Representative | Bilingual | Mexico role?expand_more
To qualify for the Remote Customer Service Representative | Bilingual | Mexico at Resolv Global position, applicants should have: Strong English communication skills; Previous US BPO/call center experience; Windows 11 PC; 12–16 GB RAM; Dual monitors; and Webcam.
Where is the Remote Customer Service Representative | Bilingual | Mexico role at Resolv Global located?expand_more
Remote Customer Service Representative | Bilingual | Mexico at Resolv Global is based in 23, Church Avenue Southwest, Roanoke, Virginia, 24011, United States. This is a remote role.
Is this Remote Customer Service Representative | Bilingual | Mexico job remote, hybrid, or on-site?expand_more
Resolv Global has listed this Remote Customer Service Representative | Bilingual | Mexico role as remote.
How much experience is required for this Remote Customer Service Representative | Bilingual | Mexico role?expand_more
Candidates for Remote Customer Service Representative | Bilingual | Mexico at Resolv Global should have mid level.
What skills do you need for the Remote Customer Service Representative | Bilingual | Mexico role at Resolv Global?expand_more
Key skills for Remote Customer Service Representative | Bilingual | Mexico at Resolv Global include Windows 11; Microsoft Teams; Office 365; English; Customer Support; Healthcare Support; Technical Support; and Billing Support.
What category does the Remote Customer Service Representative | Bilingual | Mexico role belong to?expand_more
Remote Customer Service Representative | Bilingual | Mexico at Resolv Global is part of the it job category on Recrutus.