Remote Customer Service Representative | Bilingual | Mexico
Not Disclosed•Full-TimeRemote
location_on2759, Southeast Mulberry Street, Vera Cruz, Wells County, Indiana, 46714, United States
About the Role
We are currently hiring Remote Customer Service Representatives across Mexico to support growing US-based customer support operations. This is a fully remote position designed for experienced professionals who possess strong English communication skills and a background in US BPO or call center environments. The role requires the ability to thrive in fast-paced support settings while maintaining a professional and detail-oriented mindset.
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Due to the high volume of applications, only candidates who fully complete all required steps will be considered for advancement; incomplete applications may be automatically removed.
The process includes:
- Resume and Prescreen Questionnaire Review
- One-Way Video Interview
- Live Interview
- Final Interview
Application Instructions
This is an English-speaking role that requires strong written and verbal English communication skills. All resumes and CVs must be submitted in English to be considered for the position. We welcome candidates with experience in various support areas, including Customer Support, Healthcare, Technical Support, Billing, Sales, Appointment Scheduling, Collections, Administrative Support, Live Chat/Email, Retention/Escalations, and general Call Center/BPO environments.
If you are an experienced customer service professional looking for long-term remote opportunities with growing international teams, we encourage you to apply.
Work location
Work model: Remote
2759, Southeast Mulberry Street, Vera Cruz, Wells County, Indiana, 46714, United States
Indiana
Key Responsibilities
- check_circleHandle inbound and outbound customer interactions
- check_circleUtilize multiple systems to multitask efficiently
- check_circleResolve customer escalations and retention issues
- check_circleCommunicate professionally with US-based clients in English
- check_circleManage customer support inquiries via phone, chat, or email
- check_circleCoordinate billing, scheduling, or collections tasks as needed
Requirements
- verifiedStrong English communication skills
- verifiedPrevious US BPO/call center experience
- verifiedWindows 11 PC
- verified12–16 GB RAM
- verifiedDual monitors
- verifiedWebcam
- verifiedFibre internet with wired connection
- verifiedBackup power solution
- verifiedMicrosoft Teams / Office 365
- verifiedResume submitted in English
Nice to Have
Experience in Customer Support, Healthcare Support, Technical Support, Billing Support, Sales Support, Appointment Scheduling, Collections, Administrative Support, Live Chat / Email Support, Retention / Escalations, or Call Center / BPO Environments.
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Frequently asked questions about Remote Customer Service Representative | Bilingual | Mexico at Resolv Global
What does a Remote Customer Service Representative | Bilingual | Mexico at Resolv Global do?expand_more
In this Remote Customer Service Representative | Bilingual | Mexico at Resolv Global role, you will handle inbound and outbound customer interactions; utilize multiple systems to multitask efficiently; resolve customer escalations and retention issues; and communicate professionally with us-based clients in english.
What are the requirements for this Remote Customer Service Representative | Bilingual | Mexico role?expand_more
Resolv Global is looking for candidates who meet the following requirements: Strong English communication skills; Previous US BPO/call center experience; Windows 11 PC; 12–16 GB RAM; Dual monitors; and Webcam.
Where is the Remote Customer Service Representative | Bilingual | Mexico role at Resolv Global located?expand_more
Remote Customer Service Representative | Bilingual | Mexico at Resolv Global is based in 2759, Southeast Mulberry Street, Vera Cruz, Wells County, Indiana, 46714, United States. This is a remote role.
Is this Remote Customer Service Representative | Bilingual | Mexico job remote, hybrid, or on-site?expand_more
Resolv Global has listed this Remote Customer Service Representative | Bilingual | Mexico role as remote.
How much experience is required for this Remote Customer Service Representative | Bilingual | Mexico role?expand_more
Candidates for Remote Customer Service Representative | Bilingual | Mexico at Resolv Global should have mid level.
What skills do you need for the Remote Customer Service Representative | Bilingual | Mexico role at Resolv Global?expand_more
Key skills for Remote Customer Service Representative | Bilingual | Mexico at Resolv Global include Windows 11; Office 365; Microsoft Teams; Customer Support; Healthcare Support; Technical Support; Billing Support; and Sales Support.
What category does the Remote Customer Service Representative | Bilingual | Mexico role belong to?expand_more
Remote Customer Service Representative | Bilingual | Mexico at Resolv Global is part of the it job category on Recrutus.
About Resolv Global
Resolv Global operates as a premier outsourcing and offshoring consulting firm headquartered in Plano, TX. The organization specializes in delivering scalable, multilingual business process outsourcing solutions designed to enable seamless operations across international borders and varying time zones. With a network of 12 global delivery hubs and teams fluent in over 18 languages, Resolv Global provides flexible staffing options including on-site, hybrid, and remote models. Services span customer experience, technical support, back-office operations, financial services, sales, and specialized roles.
The company serves a diverse portfolio of more than 50 clients, which includes Fortune 500 enterprises. By combining global reach with local expertise, Resolv Global offers people-powered, technology-enabled solutions. A key differentiator is an average annual attrition rate of under 3%, significantly lower than industry standards, ensuring consistent quality and long-term stability for partners.
Beyond operational metrics, the firm emphasizes sustainable growth through its Resolv Impact initiative. This program focuses on investing in people and communities to ensure outsourcing creates value for all stakeholders involved. Resolv Global remains dedicated to building tailored offshore and nearshore teams that are ready to perform and scale with client needs.
Browse more roles: All Resolv Global jobs, it jobs on Recrutus.