Systems Administrator - W2
Not Disclosed•ContractorHybrid
location_onWest Beltline Frontage Road, Madison, Dane County, Wisconsin, 53711, United States
This role resides within the IT Service Management Regional (ITSMR) Team under the Department of Transportation. The team is dedicated to providing comprehensive IT support to all customers utilizing the Department's services, including DOT staff, Bureau of Information Technology (BITS) personnel, and select government and private sector contacts. The mission is to ensure continuous service delivery, maintain high safety and health standards, and foster an inclusive workplace that values diversity.
As a Systems Administrator, you will serve as a key support resource for a broad and evolving assortment of IT policies, procedures, and technologies. Your day-to-day involves resolving technical support issues of varying complexity related to computer hardware, software, peripheral equipment, and user credentials. You will act as the first point of contact for customers, diagnosing and resolving issues via phone, in-person, or electronically.
Beyond immediate troubleshooting, you will be responsible for the installation, configuration, and maintenance of desktop platforms and operating systems. You will also contribute to the team's knowledge base by documenting incidents, creating user communication templates, and assisting in the development of training materials. The role requires a strong customer focus, the ability to prioritize tasks in a fast-paced environment, and the maturity to work independently while collaborating effectively with team members, vendors, and business partners.
Candidates must be current Wisconsin residents; no relocation assistance is provided. Please note that this position requires W2 employment status, and sub-vendors are not accepted.
The interview process consists of a single session conducted via Microsoft Teams. Successful candidates will be required to work onsite for the initial 4-6 weeks of the contract to facilitate onboarding and training. Following this initial period, a hybrid work schedule may be available.
The State of Wisconsin is an equal opportunity employer committed to valuing diversity and contributing to an inclusive workplace. We encourage applications from individuals with varying backgrounds who are dedicated to working together for a common purpose to achieve business goals. All employees are expected to adhere to strict safety and health standards, including reporting incidents and maintaining safe working conditions.
Work model: Hybrid
West Beltline Frontage Road, Madison, Dane County, Wisconsin, 53711, United States
Madison, Wisconsin
Mentoring and/or training counterparts/team members. Experience consulting/collaborating with business partners and stakeholders to improve technical support services, address procurement needs, and/or create and/or update business processes/standards.
VLS Systems Inc, headquartered in Chantilly, VA, operates as an Information Technology Products and Services firm within the IT Services and IT Consulting sector. Established in 1995, the company delivers a comprehensive suite of offerings including software products, information technology solutions, project outsourcing, system integration, custom software development, and staff augmentation. The organization maintains a dual operational footprint with offices across the United States and offshore locations to support its global client base.
VLS Systems Inc serves a diverse array of clients ranging from Federal and State Governments to Fortune 1000 corporations and emerging growth businesses. The company supports various sectors such as financial services, banking, insurance, software development, transportation, manufacturing, oil and gas, healthcare, pharmaceuticals, and consumer products. By providing industry-experienced and highly qualified IT consultants, the firm augments client internal IT departments to meet specific operational needs.
The company focuses on guiding clients toward future technologies through active involvement in advanced technical areas. These include Enterprise Resource Planning, Customer Relationship Management, data warehousing, business intelligence implementations, e-commerce strategies, client-server solutions, distributed systems, network architectures, internet and intranet applications, object-oriented development, and system re-engineering. Their consultants possess strong expertise in project management methodologies, quality assurance disciplines, product development, and testing processes.
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Experience
Mid Level
Job Type
Contractor
