Rehabilitation Technician Medical Office Receptionist

About the Role

The Rehabilitation Technician Medical Office Receptionist is a unique dual-role position designed to bridge the gap between clinical care and administrative efficiency. Under the direction of the Lead Therapist, Manager, and Director, this individual serves as a vital interdepartmental liaison, ensuring professional service and fostering strong customer relations between staff, providers, and patients.

This role is dedicated to supporting therapists in executing treatment plans while simultaneously managing the day-to-day operations of the medical office. The position requires the ability to function independently, demonstrating sound decision-making within established guidelines while maintaining strict confidentiality and discretion at all times. As a key member of the interdisciplinary team, the incumbent acts as a resource and mentor in technical areas, ensuring the department runs smoothly and safely.

Day in the Life

Your day will be a dynamic blend of direct patient care and administrative coordination. You will review patient data, prepare treatment areas, and escort patients to therapy sessions, ensuring they are ready for their appointments. You will perform specific treatment activities as directed, prioritizing safety and adhering to all regulatory standards regarding blood-borne pathogens and contact precautions.

Simultaneously, you will manage the flow of the office by scheduling appointments, verifying insurance eligibility, and processing payments. You will handle multi-line telephones, troubleshoot office equipment, and maintain supply inventories. A significant part of your role involves communicating with patients and staff, anticipating needs, and diffusing any concerns to maintain a positive environment. You will also participate in monthly department meetings and ensure all safety-related incidents are reported and addressed promptly.

Hiring Process & Application

This position is an on-site role. Candidates must be prepared to obtain a Fingerprint Clearance Card application number upon hire and secure the card within 90 days. Successful candidates will be expected to complete all company mandatory modules and required job-specific training within the specified timeframe.

Equal Opportunity Employer

We are committed to providing a safe and inclusive work environment. All employees are expected to stay current with state and federal regulations and company policies. We encourage applications from individuals who are passionate about healthcare and dedicated to delivering high-quality patient care.

Work location

Work model: On-site

Brookdale Flagstaff, 2100, South Woodlands Village Boulevard, Woodlands Village, Flagstaff, Coconino County, Arizona, 86001, United States

Flagstaff, Arizona

Key Responsibilities

check_circleReview patient data and follow therapist treatment plans to document care appropriately
check_circlePerform patient care activities and treatments in a timely and safe manner
check_circleSchedule rehabilitation appointments and operate electronic medical record applications
check_circleParticipate in departmental meetings and prepare distribution lists for communications
check_circleCheck insurance eligibility, update demographics, and process patient payments
check_circleAnswer multi-line phones, troubleshoot office equipment, and maintain office operations
check_circleDiffuse irate callers and patients by identifying concerns and directing solutions
check_circleEscort patients to treatments and prepare treatment areas, patients, and equipment
check_circleInventory and reorder departmental equipment and supplies to maintain stock levels

Requirements

verifiedHigh School Diploma or GED
verifiedFingerprint Clearance Card application number upon hire
verifiedFingerprint Clearance Card within 90 days of hire

Nice to Have

Associate's Degree. Rehabilitation or physical therapy office experience. Two years in medical office. Two years of customer service experience. Math/Cash handling experience. Previous experience with Dimensions, Lawson, Halogen, Micas, Microsoft Office Suite.

Skills, education and keywords

Skills: Microsoft Office Suite, Dimensions, Lawson, Halogen, Micas, Midas/rde, Fingerprint Clearance Card, Blood Borne Pathogens, Contact Precautions, Patient Care.

Education: High School Diploma or GED required; Associate's Degree preferred.

Frequently asked questions about Rehabilitation Technician Department Receptionist Acute at Northern Arizona Healthcare

What does a Rehabilitation Technician Department Receptionist Acute at Northern Arizona Healthcare do?expand_more

In this Rehabilitation Technician Department Receptionist Acute at Northern Arizona Healthcare role, you will review patient data and follow therapist treatment plans to document care appropriately; perform patient care activities and treatments in a timely and safe manner; schedule rehabilitation appointments and operate electronic medical record applications; and participate in departmental meetings and prepare distribution lists for communications.

What are the requirements for this Rehabilitation Technician Department Receptionist Acute role?expand_more

To qualify for the Rehabilitation Technician Department Receptionist Acute at Northern Arizona Healthcare position, applicants should have: High School Diploma or GED; Fingerprint Clearance Card application number upon hire; and Fingerprint Clearance Card within 90 days of hire.

Where is the Rehabilitation Technician Department Receptionist Acute role at Northern Arizona Healthcare located?expand_more

Rehabilitation Technician Department Receptionist Acute at Northern Arizona Healthcare is based in Brookdale Flagstaff, 2100, South Woodlands Village Boulevard, Woodlands Village, Flagstaff, Coconino County, Arizona, 86001, United States. This is a on-site role.

Is this Rehabilitation Technician Department Receptionist Acute job remote, hybrid, or on-site?expand_more

Northern Arizona Healthcare has listed this Rehabilitation Technician Department Receptionist Acute role as on-site.

How much experience is required for this Rehabilitation Technician Department Receptionist Acute role?expand_more

Candidates for Rehabilitation Technician Department Receptionist Acute at Northern Arizona Healthcare should have mid level.

What skills do you need for the Rehabilitation Technician Department Receptionist Acute role at Northern Arizona Healthcare?expand_more

Key skills for Rehabilitation Technician Department Receptionist Acute at Northern Arizona Healthcare include Microsoft Office Suite; Dimensions; Lawson; Halogen; Micas; Midas/rde; Fingerprint Clearance Card; and Blood Borne Pathogens.

What education is required for Rehabilitation Technician Department Receptionist Acute at Northern Arizona Healthcare?expand_more

Educational requirements for this role: High School Diploma or GED required; and Associate's Degree preferred.

What category does the Rehabilitation Technician Department Receptionist Acute role belong to?expand_more

Rehabilitation Technician Department Receptionist Acute at Northern Arizona Healthcare is part of the healthcare & nursing job category on Recrutus.

Rehabilitation Technician Department Receptionist Acute