Public Safety Dispatcher

About the Role

Juneau is recruiting for Police & Fire Public Safety Dispatchers to join a team that serves the community from behind the scenes. This is a personally rewarding and challenging career with a significant positive impact on the public. As a dispatcher, you will be the critical link between callers in need and the responders who assist them, including police, fire, EMS, the Mobile Crisis Team, and the Sobering Center.

On any given day, your work may range from handling a parking complaint to providing CPR instructions, mediating arguments, or even helping to deliver babies over the phone. You will answer phones and 9-1-1 lines, manage radio channels, and track all activity in a computer-aided dispatch system. The role requires switching rapidly between tasks, maintaining exceptional attention to detail, and making critically important decisions based on policy while adapting to the conditions on the fly.

New dispatchers receive approximately seven months of on-the-job training to master call processing, computer systems, and radio procedures. The work environment is fast-paced and often stressful, with some days being emotionally draining. However, the team culture is built on strong support; between structured training, a robust Wellness program, and peer support teams, you will develop the coping skills necessary to bounce back from tough calls.

Hiring Process & Application

We currently have four vacancies to fill and are reviewing applicants as they apply. If you have applied after the positions are filled, you will be notified. We encourage all interested candidates to apply in a timely fashion.

Application Requirements:

• You must document your education and work experience directly in the application. Attaching a resume or CV is not an alternative to filling out the application in its entirety.
• If your application does not support minimum qualifications, you may not advance to the interview phase.
• For questions regarding application submission or system errors, visit www.governmentjobs.com/careers/juneau/helpandsupport/applicationguide or contact the Department of Human Resources & Risk Management.

Selection Process: All applicants are subject to an extensive background investigation, including a criminal background review, fingerprinting, and an investigative interview. Appointment is conditional upon successful completion of the background process, a psychological evaluation, and verified negative results of pre-employment testing for controlled substances. Audiometric testing will also be performed prior to employment to ensure candidates can safely perform essential job tasks.

Contact: For specific inquiries, please contact the Hiring Manager, Communications Center Supervisor Celeste Lopez, at (907) 500-0816 or CCLopez@juneaupolice.com.

Note for Remote Applicants: For applicants located outside of Juneau, all testing can be completed remotely.

Compensation & Benefits

Sign-On Bonus: Eligible applicants may receive a $10,000 hiring bonus, paid in two equal installments (one at appointment and one upon completion of the training program).

Relocation: Relocation assistance is available; please inquire with the hiring manager.

Wellness Programs: The City & Borough of Juneau offers comprehensive health and wellness support, including:

• CBJ Health and Wellness Program: Includes a $1,300 annual health insurance premium discount, an Employee Assistance Program, Wellness Pass discounts, health-related webinars, and office ergonomic assessments.
• JPD Wellness Program: Provides 10 free sessions per year with a qualified mental health professional for you and your family, 10 free group sessions, resiliency training, peer support teams, a chaplain program, a wellness room, and access to an onsite gym.

Work Schedule: This is a full-time union-represented position working a combination of 8-hour and 12-hour shifts for 40+ hours per week. Shifts regularly include evenings, overnights, weekends, and holidays. Employees receive extra pay differentials for swing shift (4.5%) and night shift (6.5%), plus overtime pay and extra leave for holidays. Work assignments and personal leave are bid and scheduled based on seniority.

Equal Opportunity

The City & Borough of Juneau is an equal opportunity employer and complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides, or services, or alternative communication formats, should contact the Department of Human Resources & Risk Management at (907) 586-5250 or employment@juneau.gov.