Box Office Representative
Not Disclosed•TemporaryOn-site
location_on1540, McDaniels Avenue, Highland Park, Lake County, Illinois, 60035, United States
About Ravinia
At Ravinia, we believe in the transformative power of shared, live-music moments and their ability to inspire individuals, strengthen communities, and foster a more connected world. As a not-for-profit organization, our mission extends beyond presenting outstanding performances by the world's greatest musicians. We are dedicated to developing broader, more diverse audiences and performers through our Reach Teach Play® community engagement programs and the Steans Institute's collaborative artistic training initiatives. Together, these efforts serve tens of thousands of students, families, and emerging professional musicians.
About the Role
As a Box Office Representative within the Guest Experience team, you will serve as the vital front line for ticketing and patron interaction. This role is central to creating memorable experiences for all who visit Ravinia. You will embody our values and commitment to exceptional service while supporting all ticket-related matters.
The ideal candidate is passionate about the arts and enjoys working with people. You will thrive in a fast-paced, team-oriented environment, communicating clearly and confidently. While a background in customer service, ticketing, retail, or hospitality is valuable, experience in nonprofit arts or music organizations and diverse musical interests are a plus. Multilingual candidates are strongly encouraged to apply.
Work Environment
This is a seasonal position located at Ravinia Festival in Highland Park, IL. During the height of the summer concert season (typically June through September), the schedule ranges between morning, afternoon, and late evening shifts, including most weekends and some holidays. Positions offer a schedule of 30-40 hours a week, with flexibility for fewer hours available for qualified candidates. Standard business hours are available beginning in March.
How to Apply
Interested candidates should submit a cover letter and resume.
Equal Opportunity
Ravinia is an Equal Opportunity Employer. We strongly believe that diversity of backgrounds, experiences, and perspectives is essential to our success. We strive to create and sustain an equitable and inclusive environment for all our employees and do not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply.
Work location
Work model: On-site
1540, McDaniels Avenue, Highland Park, Lake County, Illinois, 60035, United States
Highland Park, Illinois
Key Responsibilities
- check_circleProcess ticket sales, exchanges, donations, and will call transactions via phone and in person
- check_circleAssist patrons with website navigation and online ticket purchasing
- check_circleRetain and communicate detailed information about performances, events, and park policies
- check_circleDeliver exceptional customer service with professionalism and enthusiasm
- check_circleResolve straightforward customer challenges efficiently and courteously
- check_circleProvide detailed information about Highland Park and surrounding areas, including directions and parking
- check_circleAccurately process multiple forms of payment and handle daily cash reconciliation
- check_circlePerform filing, copying, and general office tasks
- check_circleMaintain a clean, organized shared workspace
- check_circleProvide support to the Development and Guest Experience departments as needed
Requirements
- verifiedExperience in a related position, preferably in non-profit music/arts organization
Nice to Have
Experience in nonprofit arts or music organizations, diverse musical interests, multilingual skills, and proficiency with Google Workspace.
Benefits & Perks
check_circleEligible for Illinois Paid Leave plan after 90 days of employment
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Frequently asked questions about Box Office Representative at Ravinia Festival
What does a Box Office Representative at Ravinia Festival do?expand_more
Day-to-day, the Box Office Representative at Ravinia Festival will process ticket sales, exchanges, donations, and will call transactions via phone and in person; assist patrons with website navigation and online ticket purchasing; retain and communicate detailed information about performances, events, and park policies; and deliver exceptional customer service with professionalism and enthusiasm.
What are the requirements for this Box Office Representative role?expand_more
To qualify for the Box Office Representative at Ravinia Festival position, applicants should have: Experience in a related position, preferably in non-profit music/arts organization.
Where is the Box Office Representative role at Ravinia Festival located?expand_more
Box Office Representative at Ravinia Festival is based in 1540, McDaniels Avenue, Highland Park, Lake County, Illinois, 60035, United States. This is a on-site role.
Is this Box Office Representative job remote, hybrid, or on-site?expand_more
Ravinia Festival has listed this Box Office Representative role as on-site.
How much experience is required for this Box Office Representative role?expand_more
Candidates for Box Office Representative at Ravinia Festival should have mid level.
What skills do you need for the Box Office Representative role at Ravinia Festival?expand_more
Key skills for Box Office Representative at Ravinia Festival include Google Workspace.
What category does the Box Office Representative role belong to?expand_more
Box Office Representative at Ravinia Festival is part of the customer services job category on Recrutus.
About Ravinia Festival
Ravinia Festival, headquartered in Highland Park, IL, operates as North America's oldest music festival within the music industry. The organization presents over 100 diverse events each summer, featuring a wide range of performances that include renowned soloists like Yo-Yo Ma and John Legend, alongside the annual summer residency of the Chicago Symphony Orchestra. Under the leadership of President and CEO Jeff Haydon, the festival focuses on community engagement through educational initiatives such as Reach Teach Play, while Chief Conductor Marin Alsop curates multiple weeks of concerts with the orchestra.
The festival maintains a year-round staff of approximately 55 employees, with the workforce expanding significantly during the summer season to include ushers, food service personnel, and operational support. A key component of the Ravinia experience is the Steans Music Institute, a prestigious summer conservatory located on the 36-acre grounds. This program offers fully paid fellowships to 60 to 70 talented young professional musicians from around the world, allowing them to study with esteemed faculty and perform alongside festival headliners.
Situated in a gently wooded area just north of Chicago, the park features multiple venues including the 3,350-seat open-air Pavilion, the Lawn, the 850-seat Martin Theatre, and the 450-seat Bennett Gordon Hall. The facility accommodates guests with various dining options and allows children up to age 15, as well as high-school and college students, to attend classical performances on the Lawn free of charge.
Browse more roles: All Ravinia Festival jobs, customer services jobs on Recrutus.