Program Manager- Print and Mail

About the Role

As a Program Manager for Print and Mail, you will maintain strategic oversight of a cross-regional or national portfolio of accounts generating between $850k and $2M in annual revenue. This role is designed to bridge the gap between sales, implementation, and ongoing program management, ensuring that every account operates with maximum efficiency and profitability. You will serve as the primary point of contact for key decision-makers, building strong relationships that drive customer satisfaction while optimizing program performance through data-driven insights and change management strategies.

Your day-to-day involves managing a full spectrum of processes, from the initial Sales/TCO phase through to long-term program execution. You will work closely with business unit leaders to leverage metrics and resources, fostering a culture of continuous improvement. Beyond operational oversight, you will play a pivotal role in business development, collaborating with sales and strategy teams to identify opportunities for service expansion and new client acquisition within your portfolio. This position requires a leader who can not only manage complex accounts but also mentor direct reports, drive financial performance, and ensure strict compliance with operational standards.

About Canon U.S.A.

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions across the United States, Latin America, and the Caribbean. With a parent company that has ranked in the top 10 for U.S. patents granted for 41 consecutive years, we are driven by a mission to exceed customer expectations with our technologies and enrich the lives of our local communities and staff.

Our culture is built on the Kyosei philosophy of social and environmental responsibility. We believe that where talent fosters innovation, our employees thrive. Our team is defined by a strong work ethic, creativity, and a cooperative spirit. We value integrity, respect, and empowerment, fostering an environment where individuals take pride in their contributions to the collective success of a global digital imaging leader.

Hiring Process

Candidates selected for this role will be invited to participate in a structured interview process designed to assess both technical expertise and cultural fit. This typically includes an initial screening to discuss background and experience, followed by in-depth interviews with hiring managers and potential team members to evaluate leadership capabilities and strategic thinking. Finalists may also engage in scenario-based discussions to demonstrate problem-solving skills relevant to program management and financial oversight.

Equal Opportunity Employer

Canon U.S.A., Inc. is an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.