Pro Experience Manager
Not Disclosed•Full-TimeOn-site
location_onOn-site
About the Role
Pro Experience Managers (Pro XM) are vital members of the store leadership team, dedicated to elevating the customer experience for professional contractors. This role serves as the bridge between store operations and the unique needs of Pro customers, ensuring that the Pro department runs with efficiency, accuracy, and a customer-first mindset.
In this position, you will drive sales and loyalty by managing the Pro area to minimize wait times and ensure all equipment and signage are ready for use. Your day-to-day involves executing strategies to increase Pro Xtra signups while maintaining strict adherence to safety and operational standards. You will act as the Manager on Duty (MOD), overseeing opening and closing processes, validating deliveries, and resolving complex customer concerns to guarantee a speedy and accurate experience.
Beyond customer service, you will be a champion for your team. You will coach and train associates on company policies, safety procedures, and service standards, fostering a culture of safety and high engagement. By partnering with Store Leaders, Outside Sales, and Specialty Managers, you will help shape Pro strategies and ensure the department is fully aligned with store priorities.
Work location
Work model: On-site
On-site
Key Responsibilities
- check_circleChampion customer service standards and provide real-time coaching on interactions
- check_circleManage the Pro area to minimize wait times and ensure equipment availability
- check_circleValidate Will Calls and deliveries daily to ensure accuracy and on-time completion
Similar Job Opportunities
Skills, education and keywords
Skills: Sops, Hazmat Procedures, Safety Matters Guidelines, Personal Protective Equipment, Lift Equipment, Hdphone Learning Tools, Pro Team Knowledge Depot.
Education: High school diploma or GED required.
Frequently asked questions about Pro Experience Manager at The Home Depot
What does a Pro Experience Manager at The Home Depot do?expand_more
Day-to-day, the Pro Experience Manager at The Home Depot will champion customer service standards and provide real-time coaching on interactions; manage the pro area to minimize wait times and ensure equipment availability; validate will calls and deliveries daily to ensure accuracy and on-time completion; and ensure strict adherence to safety procedures and correct unsafe behaviors immediately.
What are the requirements for this Pro Experience Manager role?expand_more
To qualify for the Pro Experience Manager at The Home Depot position, applicants should have: 18 years of age or older; Legally permitted to work in the United States; Flexible schedule including nights, weekends, and overtime; 1 year of relevant work experience including management of people and retail operations; High school diploma or GED; and 2+ years of previous related work experience.
Where is the Pro Experience Manager role at The Home Depot located?expand_more
Pro Experience Manager at The Home Depot is based in On-site. This is a on-site role.