Principal Product Manager

About the Team

We are the Microsoft Advertising team, dedicated to empowering SMB advertisers to achieve more. Our mission is to bring together product, data, and automation to help customers navigate setup, onboarding, troubleshooting, and ongoing account growth with greater confidence and less effort. We strive to build a culture of inclusion where everyone can thrive, grounded in our values of respect, integrity, and accountability.

About the Role

As a Principal Product Manager, you will lead the vision, strategy, and roadmap for SMB onboarding and support experiences. This role exists to transform how advertisers get started, resolve issues, and achieve value throughout their lifecycle. You will drive the creation of customer-facing product experiences that reduce friction, improve activation and retention, and deliver intelligent assistance through streamlined workflows.

In this position, you will partner with Engineering, Data Science, UX, Product Marketing, Sales, and Support teams to deliver high-impact solutions. Your day-to-day involves navigating high ambiguity to make clear prioritization decisions, translating deep customer pain points into scalable capabilities, and shaping the broader ecosystem of customer assistance across Microsoft Advertising. You will ensure that every interaction is useful, compliant, and trustworthy, ultimately helping customers succeed through clear guidance and data-driven insights.

Hiring Process

Applications for this position are accepted on an ongoing basis until the role is filled. The position will remain open for a minimum of 5 days. Microsoft is committed to a fair and inclusive hiring process for all candidates.

Work Model

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50-mile commute of a designated Microsoft office in the U.S. or a 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, please visit our accessibility page.