Pharmacy Customer Service Associate
Not Disclosed•Part-TimeOn-site
location_on600, Cedar Court, Windsor, Weld County, Colorado, 80550, United States
About the Role
As a Pharmacy Customer Service Associate at Walgreens, you are the face of our pharmacy and the first point of contact for our community. Your mission is to model and deliver a distinctive, delightful customer experience while supporting the pharmacy team in providing safe and efficient care. You will bridge the gap between clinical pharmacy services and retail operations, ensuring every customer feels welcomed and assisted.
In this role, you will engage with customers and patients by greeting them warmly and offering proactive assistance with products and services. You will resolve issues and answer questions to ensure a positive experience, sharing best practices with the team to maintain high standards of courtesy and service. Your day-to-day involves managing the front counter, processing transactions, and assisting with inventory, while also supporting the pharmacy department under the direct supervision of pharmacists.
You will play a vital part in the pharmacy workflow by utilizing pharmacy systems to obtain patient and drug information, processing prescriptions, and assisting with inventory management activities such as ordering and storing pharmaceuticals. Additionally, you will handle various customer service tasks, including photo services, web pick-up responsibilities, and maintaining a clean, organized store environment. This position requires strict adherence to company policies, state and federal regulations, and the Walgreens Code of Conduct to ensure the highest level of safety and compliance.
Hiring Process & Application
To apply, please submit your resume through the Walgreens careers portal. We are looking for individuals who are fluent in English and willing to work a flexible schedule, including evenings and weekends. While prior retail experience and PTCB certification are preferred, we are committed to considering qualified applicants with arrest and conviction records.
Equal Opportunity Employer
Walgreens is an Equal Opportunity Employer, including disability and veterans. We consider all qualified applicants regardless of background. The actual compensation offered will depend on various factors including geography, skills, education, and experience.
Work location
Work model: On-site
600, Cedar Court, Windsor, Weld County, Colorado, 80550, United States
Windsor, Colorado
Key Responsibilities
- check_circleRegister sales on assigned cash register and process voids, returns, and exchanges
- check_circleFill prescriptions by retrieving, counting, and pouring pharmaceutical drugs
- check_circleConstruct and maintain promotional displays and complete merchandise resets
- check_circleEngage customers by greeting them and resolving issues to ensure a positive experience
- check_circleProcess manual claims for third-party prescription services and handle clerical duties
- check_circleMaintain inventory by ordering, unpacking, and storing pharmaceutical shipments
- check_circleAssist with web pick-up responsibilities by monitoring and filling customer orders
- check_circleAssist the pharmacist in obtaining patient information and processing prescriptions
Requirements
- verifiedMust be fluent in reading, writing, and speaking English
- verifiedEarns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration
Nice to Have
Six months of experience in a retail environment. Prior work experience with Walgreens. Good math skills for filling prescriptions accurately, including counting, measuring, and weighing medications. Good computer skills. Knowledge of store inventory control. PTCB certification.
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Frequently asked questions about Pharmacy Customer Service Associate at Walgreens
What does a Pharmacy Customer Service Associate at Walgreens do?expand_more
In this Pharmacy Customer Service Associate at Walgreens role, you will register sales on assigned cash register and process voids, returns, and exchanges; fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs; construct and maintain promotional displays and complete merchandise resets; and engage customers by greeting them and resolving issues to ensure a positive experience.
What are the requirements for this Pharmacy Customer Service Associate role?expand_more
Walgreens is looking for candidates who meet the following requirements: Must be fluent in reading, writing, and speaking English; and Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Where is the Pharmacy Customer Service Associate role at Walgreens located?expand_more
Pharmacy Customer Service Associate at Walgreens is based in 600, Cedar Court, Windsor, Weld County, Colorado, 80550, United States. This is a on-site role.
Is this Pharmacy Customer Service Associate job remote, hybrid, or on-site?expand_more
Walgreens has listed this Pharmacy Customer Service Associate role as on-site.
How much experience is required for this Pharmacy Customer Service Associate role?expand_more
Pharmacy Customer Service Associate at Walgreens typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Pharmacy Customer Service Associate role at Walgreens?expand_more
Key skills for Pharmacy Customer Service Associate at Walgreens include PTCB Certification; English; Math; Computer Skills; Store Inventory Control; Pharmacy Systems; Digital Passport Photo Service; and Picture Care Plus.
What category does the Pharmacy Customer Service Associate role belong to?expand_more
Pharmacy Customer Service Associate at Walgreens is part of the retail job category on Recrutus.