Pharmacy Customer Service Associate

About the Role

This position serves as a vital bridge between our pharmacy operations and the community, delivering a distinctive and delightful customer experience. You will work under the direct supervision of pharmacists to assist in the practice of pharmacy while ensuring every interaction is courteous, fair, and efficient. From greeting customers to resolving issues, you play a key role in maintaining the positive reputation of our store.

Day in the Life

Your day involves a dynamic mix of customer service and pharmacy support. You will engage with patients and shoppers by offering assistance with products, recommending items, and providing friendly checkout service. In the pharmacy, you will utilize systems to obtain patient and drug information, process prescriptions, and assist pharmacists with workflow and scheduling. You will also handle clerical duties such as processing manual claims, managing inventory, and maintaining records.

Beyond the counter, you will ensure the store environment remains clean, well-merchandised, and compliant with safety policies. This includes constructing displays, managing stock rotation, and assisting with photo services and web pick-up responsibilities. You will also handle telephone calls that do not require a pharmacist's personal attention and ensure strict adherence to state and local laws regarding regulated products.

Hiring Process

Candidates must be willing to work a flexible schedule, including evenings and weekends. The role requires fluency in reading, writing, and speaking English (except in Puerto Rico). We look for individuals with a willingness to learn and grow within the company.

Culture & Commitment

We are committed to fostering a culture of continuous learning and personal development. Team members are expected to earn and maintain PTCB certification through designated training programs and acquire continuing education credits to stay current with healthcare developments. We value respect, compliance with company policies, and maintaining positive relationships with coworkers.

Equal Opportunity

Walgreens is an Equal Opportunity Employer, including disability and veterans. We consider employment of qualified applicants with arrest and conviction records. The actual compensation offered will depend on a variety of factors including geography, skills, education, experience, and other relevant factors.