Pharmacy Customer Service Associate
Not Disclosed•Full-TimeOn-site
location_on1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
About the Role
This position serves as the vital bridge between our pharmacy operations and the community, ensuring a distinctive and delightful customer experience while supporting the practice of pharmacy under direct supervision. You will be responsible for registering sales, processing prescriptions, and assisting patients with their healthcare needs in accordance with state and federal regulations.
Day in the Life
Your day begins by engaging with customers and patients, offering assistance with products and services, and resolving issues to ensure a positive experience. You will model customer service best practices, sharing interpersonal habits like proactive help and courteous interactions with the entire team.
In the pharmacy, you will utilize pharmacy systems to obtain patient and drug information, process prescriptions, and assist pharmacists in scheduling and maintaining workflow. This includes filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying accuracy, and checking for possible interactions. You will also handle telephone calls that do not require the pharmacist's personal attention, process manual claims for third-party programs, and assist with inventory management activities such as ordering and storing shipments.
Beyond the pharmacy counter, you will maintain a clean and well-merchandised store environment. This involves constructing displays, managing stock rotation, and ensuring compliance with laws regarding regulated products like tobacco and alcohol. You will also provide customer service in the photo area and assume web pick-up responsibilities, monitoring orders and delivering them to customers as they arrive.
Hiring Process
Candidates must be willing to work a flexible schedule, including evenings and weekends. The role requires earning and maintaining PTCB certification through the designated training program and completing continuing education credits to stay current with healthcare and pharmacy developments.
Culture & Commitment
We are committed to fostering a respectful environment where all team members maintain positive relationships. We adhere to the Walgreens Co. Pharmacy Code of Conduct and the policy regarding Good Faith Dispensing. We consider employment of qualified applicants with arrest and conviction records and are an Equal Opportunity Employer, including disability and veterans.
Work location
Work model: On-site
1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
Houston, Texas
Key Responsibilities
- check_circleRegister sales on assigned cash register and process voids, returns, and exchanges
- check_circleEnsure compliance with state laws regarding regulated products like tobacco and alcohol
- check_circleEngage customers by greeting them and resolving issues to ensure a positive experience
- check_circleProcess manual claims for third-party prescription services and handle clerical duties
- check_circleAssist the pharmacist in dispensing prescriptions and verifying medication details
- check_circleMaintain inventory by ordering, unpacking, and storing pharmaceutical shipments
- check_circleConstruct and maintain promotional displays and ensure proper product placement
- check_circleMonitor web pick-up orders and deliver them to customers upon arrival
Requirements
- verifiedPTCB certification or state required certification/registration
- verifiedMust be fluent in reading, writing, and speaking English
- verifiedPrefer six months of experience in a retail environment
- verifiedPrefer good math skills
- verifiedPrefer good computer skills
- verifiedPrefer knowledge of store inventory control
Nice to Have
Six months of experience in a retail environment. Prior work experience with Walgreens. Good math skills for filling prescriptions accurately. Good computer skills. Knowledge of store inventory control. PTCB certification.
Similar Job Opportunities
Frequently asked questions about Pharmacy Customer Service Associate at Walgreens
What does a Pharmacy Customer Service Associate at Walgreens do?expand_more
In this Pharmacy Customer Service Associate at Walgreens role, you will register sales on assigned cash register and process voids, returns, and exchanges; ensure compliance with state laws regarding regulated products like tobacco and alcohol; engage customers by greeting them and resolving issues to ensure a positive experience; and process manual claims for third-party prescription services and handle clerical duties.
What are the requirements for this Pharmacy Customer Service Associate role?expand_more
Walgreens is looking for candidates who meet the following requirements: PTCB certification or state required certification/registration; Must be fluent in reading, writing, and speaking English; Prefer six months of experience in a retail environment; Prefer good math skills; Prefer good computer skills; and Prefer knowledge of store inventory control.
Where is the Pharmacy Customer Service Associate role at Walgreens located?expand_more
Pharmacy Customer Service Associate at Walgreens is based in 1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States. This is a on-site role.
Is this Pharmacy Customer Service Associate job remote, hybrid, or on-site?expand_more
Walgreens has listed this Pharmacy Customer Service Associate role as on-site.
How much experience is required for this Pharmacy Customer Service Associate role?expand_more
Candidates for Pharmacy Customer Service Associate at Walgreens should have entry level.
What skills do you need for the Pharmacy Customer Service Associate role at Walgreens?expand_more
Key skills for Pharmacy Customer Service Associate at Walgreens include PTCB Certification; English; Math Skills; Computer Skills; and Store Inventory Control.
What category does the Pharmacy Customer Service Associate role belong to?expand_more
Pharmacy Customer Service Associate at Walgreens is part of the retail job category on Recrutus.
About Walgreens
Walgreens operates as a prominent retail pharmacy chain headquartered in Deerfield, Illinois. Established in 1901, the organization has maintained a long-standing commitment to community care for over a century. The company currently manages a network of approximately 8,500 stores across the United States and Puerto Rico, serving nearly 9 million customers and patients daily through its physical locations and digital platforms. The workforce comprises around 220,000 team members, including nearly 90,000 healthcare service providers dedicated to delivering medical and wellness support. Walgreens focuses on building trusted relationships to foster healthier futures for its diverse stakeholders, aiming to be the primary choice for retail pharmacy and health services. The enterprise combines traditional retail operations with modern omni-channel strategies to meet the evolving needs of its market.
Browse more roles: All Walgreens jobs, retail jobs on Recrutus.