Pharmacy Customer Service Associate
Not Disclosed•Full-TimeOn-site
location_on784, South 3rd Street, Wilmington, New Hanover County, North Carolina, 28401, United States
About the Role
This position serves as a vital bridge between our pharmacy operations and the community, delivering a distinctive and delightful customer experience. You will work under the direct supervision of pharmacists to assist in the practice of pharmacy while ensuring every interaction is courteous, fair, and efficient. From processing prescriptions to managing inventory and handling customer inquiries, your role is essential to maintaining the flow of care and service within the store.
Day in the Life
Your day begins by engaging with customers and patients, greeting them warmly, and offering proactive assistance with products and services. You will be responsible for registering sales, handling cash transactions, and resolving issues to ensure a positive experience. A significant portion of your time will be dedicated to supporting the pharmacy team: utilizing pharmacy systems to obtain patient and drug information, filling prescriptions by retrieving and counting medications, and verifying accuracy to prevent errors.
Beyond the pharmacy counter, you will maintain a clean and well-merchandised environment, constructing displays and managing inventory for both pharmaceutical and general retail items. You may also assist with photo services, web pick-up responsibilities, and exterior maintenance. Throughout your shift, you will adhere strictly to company policies, including the Code of Conduct and Good Faith Dispensing guidelines, while ensuring compliance with state and local laws regarding regulated products.
Hiring Process
Candidates must be willing to work a flexible schedule, including evenings and weekends. The role requires fluency in reading, writing, and speaking English (except in Puerto Rico). While prior retail experience and PTCB certification are preferred, we are committed to training and developing our team members to succeed in this dynamic environment.
Our Culture & Commitment
Walgreens is an Equal Opportunity Employer, including disability and veterans. We consider employment of qualified applicants with arrest and conviction records. We foster a culture of continuous learning, encouraging team members to earn and maintain certifications and acquire continuing education credits to stay current with healthcare developments. Our goal is to build respectful relationships with coworkers and deliver exceptional service to our community.
Work location
Work model: On-site
784, South 3rd Street, Wilmington, New Hanover County, North Carolina, 28401, United States
Wilmington, North Carolina
Key Responsibilities
- check_circleEngage customers to resolve issues and provide courteous service
- check_circleRegister sales and process customer transactions on assigned cash registers
- check_circleMaintain store inventory by ordering, unpacking, and checking pharmaceutical shipments
- check_circleAssist pharmacists in dispensing prescriptions and verifying medication details
- check_circleConstruct and maintain promotional displays and ensure proper product placement
- check_circleProcess third-party prescription claims and perform related clerical duties
- check_circleMonitor web pick-up orders and deliver items to customers upon arrival
Requirements
- verifiedPTCB certification or state required certification/registration
- verifiedFluent in reading, writing, and speaking English
- verifiedWillingness to work flexible schedule including evenings and weekends
Nice to Have
Six months of experience in a retail environment. Prior work experience with Walgreens. Good math skills for filling prescriptions accurately. Good computer skills. Knowledge of store inventory control. PTCB certification.
Similar Job Opportunities
Frequently asked questions about Pharmacy Customer Service Associate at Walgreens
What does a Pharmacy Customer Service Associate at Walgreens do?expand_more
In this Pharmacy Customer Service Associate at Walgreens role, you will engage customers to resolve issues and provide courteous service; register sales and process customer transactions on assigned cash registers; maintain store inventory by ordering, unpacking, and checking pharmaceutical shipments; and assist pharmacists in dispensing prescriptions and verifying medication details.
What are the requirements for this Pharmacy Customer Service Associate role?expand_more
To qualify for the Pharmacy Customer Service Associate at Walgreens position, applicants should have: PTCB certification or state required certification/registration; Fluent in reading, writing, and speaking English; and Willingness to work flexible schedule including evenings and weekends.
Where is the Pharmacy Customer Service Associate role at Walgreens located?expand_more
Pharmacy Customer Service Associate at Walgreens is based in 784, South 3rd Street, Wilmington, New Hanover County, North Carolina, 28401, United States. This is a on-site role.
Is this Pharmacy Customer Service Associate job remote, hybrid, or on-site?expand_more
Walgreens has listed this Pharmacy Customer Service Associate role as on-site.
How much experience is required for this Pharmacy Customer Service Associate role?expand_more
Candidates for Pharmacy Customer Service Associate at Walgreens should have entry level.
What skills do you need for the Pharmacy Customer Service Associate role at Walgreens?expand_more
Key skills for Pharmacy Customer Service Associate at Walgreens include PTCB Certification; and English.
What category does the Pharmacy Customer Service Associate role belong to?expand_more
Pharmacy Customer Service Associate at Walgreens is part of the retail job category on Recrutus.
About Walgreens
Walgreens operates as a prominent retail pharmacy chain headquartered in Deerfield, Illinois. Established in 1901, the organization has maintained a long-standing commitment to community care for over a century. The company currently manages a network of approximately 8,500 stores across the United States and Puerto Rico, serving nearly 9 million customers and patients daily through its physical locations and digital platforms. The workforce comprises around 220,000 team members, including nearly 90,000 healthcare service providers dedicated to delivering medical and wellness support. Walgreens focuses on building trusted relationships to foster healthier futures for its diverse stakeholders, aiming to be the primary choice for retail pharmacy and health services. The enterprise combines traditional retail operations with modern omni-channel strategies to meet the evolving needs of its market.
Browse more roles: All Walgreens jobs, retail jobs on Recrutus.