Per Diem Hotline Counselor
Not Disclosed•Part-TimeOn-site
location_on4813, Frederick Avenue, Beechfield, Baltimore, Maryland, 21229, United States
About the Team
Baltimore Crisis Response, Inc. (BCRI) is a private, non-profit organization with a proven track record of providing behavioral health crisis services to individuals with mental health and substance use disorders. Established in 1992, our mission is to provide timely and effective behavioral health crisis response services and treatment in the least restrictive environment.
BCRI serves Baltimore as the city's first and only comprehensive crisis response system of care. Our work extends beyond a telephone hotline to include mobile crisis teams, medical detoxification, case management, crisis residential alternatives, in-home support, critical incident response teams, and community and police education services.
About the Role
As a Hotline Counselor, you will become part of a team dedicated to making a difference for those in crisis. You will provide supportive counseling, information, referrals, crisis intervention, suicide prevention, and intake screening for callers connecting to the Mobile Crisis Team and other community services.
This role requires you to assess each caller's presenting problem, support systems, and coping skills to determine the appropriate level of intervention. You will intervene with callers facing imminent danger to themselves or others, utilizing active listening and empathy to establish rapport with a wide range of individuals. The position involves completing shift-to-shift communication forms to ensure effective information transfer and actively participating in the organization's professional development program, which includes regular supervision, clinical training seminars, and agency-sponsored educational activities.
Due to the nature of this work, flexibility and reliability are essential. You will be working in a highly stressful environment that frequently deals with suicidal callers and potential exposure to aggressive situations.
Application Instructions
Interested candidates should review our website at www.BCResponse.org for more information about our organization and services.
Equal Opportunity & Safety
BCRI is a healthcare service-oriented non-profit committed to providing a safe working environment for our employees and those we serve. As part of our safety protocols, we require all new hires to be fully vaccinated against COVID-19, subject to verifiable medical and religious exemptions that do not cause undue hardship.
We consider qualified applicants regardless of background and are dedicated to fostering an inclusive culture where everyone can contribute to our mission of crisis response.
Work location
Work model: On-site
Similar Job Opportunities
Correctional Youth Security Supervisor III
State of Colorado • Denver, Colorado
Not Disclosedarrow_forward
Prevention Program Operations Manager
Contact Community Services • Town of DeWitt, New York
Not Disclosedarrow_forward
New Grad Registered Nurse – Behavioral Health
TriCities Hospital • Hopewell, Virginia
Skills, education and keywords
Skills: Crisis Intervention, Suicide Prevention, Intake Screening, Active Listening, Counseling.
Education: Bachelor's Degree in related field.
Frequently asked questions about Per Diem Hotline Counselor at Baltimore Crisis Response, Inc.
What does a Per Diem Hotline Counselor at Baltimore Crisis Response, Inc. do?expand_more
Day-to-day, the Per Diem Hotline Counselor at Baltimore Crisis Response, Inc. will intervene with callers presenting imminent danger to self or others by assessing lethality and taking necessary steps; complete shift-to-shift communication forms for effective transfer of information between shifts; establish rapport with callers using counseling skills, active listening, and empathy; and participate in professional development programs including supervision, meetings, and clinical training seminars.
What are the requirements for this Per Diem Hotline Counselor role?expand_more
To qualify for the Per Diem Hotline Counselor at Baltimore Crisis Response, Inc. position, applicants should have: Bachelor's Degree in related field; One year of community mental health experience highly desired; and Fully vaccinated against COVID-19 (subject to verifiable medical and religious exemptions).
Where is the Per Diem Hotline Counselor role at Baltimore Crisis Response, Inc. located?expand_more
Per Diem Hotline Counselor at Baltimore Crisis Response, Inc. is based in 4813, Frederick Avenue, Beechfield, Baltimore, Maryland, 21229, United States. This is a on-site role.